Technical Support Specialist

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Dreamhost, Llc A tiempo completo

Job Title

DreamHost is seeking a Technical Support Consultant to join our team. As a Technical Support Consultant, you will be the primary point of contact for our customers, providing expert technical support via phone, email, and live chat.

Responsibilities

  • Provide technical assistance to customers experiencing problems with DreamHost services.
  • Use quick thinking and troubleshooting skills to analyze and resolve customer issues.
  • Answer questions by applying knowledge of web hosting principles, DreamHost products, and services.
  • Walk customers through diagnostic procedures to help them identify the source of their issues.
  • Notice trends and/or internal issues and report them to management for resolution.
  • Guide customers through the installation and configuration of various software.
  • Escalate complex problems to appropriate staff member or department.
  • Help customers identify and resolve problems with products by phone, email, and live chat.
  • Ability to work under pressure in a fast-paced environment.
  • Ability to communicate with customers who may be lacking in technical skills.
  • A commitment to quality and a meticulous approach.
  • Able to work autonomously and in diverse, virtual team environments.
  • Great communication skills with customers, supervisors, and peers.
  • Ability to maintain patience with difficult customers.
  • Good judgment and decision-making skills.
  • Strong analytical and problem-solving skills.
  • Basic understanding of Web Hosting.
  • Basic familiarity with Linux command-line.
  • Ability to manage and deliver on multiple support tickets at the same time.
  • Ability to type 45+ WPM.
  • Minimum 3 years of technical support experience.
  • Bachelor's Degree in computer science related field of study preferred.
  • Skills/Specialties: Customer Service, Information Technology (IT) Support, Linux, Troubleshooting.
  • WordPress background a plus.
  • Must be able to communicate in English fluently.
  • Must have a reliable, fast internet connection.

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