Business Development and Customer Support Specialist

hace 7 días

Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo
About BruntWork

At BruntWork, we pride ourselves on delivering high-quality products and exceptional customer service. As a leading provider of machines and their replacement parts & accessories, we are seeking a dynamic individual to join our team as a Sales and Spanish Customer Support Representative.

Job Summary

The Sales and Spanish Customer Support Representative will be responsible for handling the entire sales process for replacement parts & accessories and providing customer support for Spanish-speaking clients. This role includes managing customer inquiries, processing orders, providing technical support, and conducting marketing activities.

Key Responsibilities
  • Answer incoming calls routed to the parts support phone tree.
  • Respond to parts-related emails (shared email accounts).
  • Provide technical support for parts inquiries, in collaboration with the existing sales representative.
  • Address voicemails left in the parts voicemail box.
  • Handle phone calls from Spanish-speaking customers, including taking orders, providing quotes, and sharing pricing and availability information.
  • Create quotes and process orders using the Odoo ERP software.
  • Process invoices for sold orders as needed.
  • Collect payments for processed orders through various methods (web payment, credit card, check, ACH/wire).
  • Manage accounts receivable for parts orders processed by this role.
  • Conduct customer check-ins to cultivate existing relationships through phone calls and email campaigns.
  • Engage in customer outreach to develop new relationships through phone calls and email campaigns.
  • Execute email marketing campaigns targeting parts sales.
  • Perform telemarketing activities for both customer farming and hunting.
Requirements
  • Proven experience in sales, customer service, or a related field.
  • Strong proficiency in Spanish and English, both written and spoken.
  • Familiarity with Odoo ERP software or similar systems.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Strong problem-solving skills and technical aptitude.
  • Experience in email marketing and telemarketing.
  • Proactive and organized with a keen attention to detail.
  • Ability to work independently and as part of a team.
Compensation and Benefits

We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience, as well as benefits that include permanent work from home arrangements, immediate hiring, steady freelance job opportunities, and commissions.

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