Bilingual Customer Service Representative

hace 2 semanas


Bogotá, Bogotá D.E., Colombia TTEC A tiempo completo
Bilingual Customer Service Representative Opportunity

We are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team in Bogotá, Colombia. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, resolving issues, and exceeding customer expectations.

Key Responsibilities:
  • Answer incoming customer communications and provide timely and effective solutions
  • Conduct research to provide accurate and helpful information to customers
  • Upsell products or services to existing customers as needed
Requirements:
  • Bilingual skills in English and Spanish
  • Minimum 1 year of customer service experience
  • 1 year or more of post-secondary education or 2 years equivalent work experience
  • Ability to recognize and solve mid-to-high level customer service issues
  • Computer savvy
What We Offer:
  • A supportive and inclusive work environment
  • A competitive base wage of 3,200,000 COL, sign on bonus of 3,200,000 COL, and performance bonus opportunities
  • A global team of curious lifelong learners guided by our company values
  • And a range of benefits to support your career growth and well-being

We are committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. Our TTEC community is here for you as one dynamic, global family.



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