Customer Experience Expert

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Hire Horatio Cx A tiempo completo

We are seeking a highly skilled Customer Experience Expert to join our team in Bogota. As a key member of our dynamic team, you will provide exceptional customer service and support to our global client base.

Job Overview

At HireHoratio Cx, we pride ourselves on delivering top-notch customer experiences. We are committed to excellence and strive to exceed our clients' expectations.

Key Responsibilities:

  • Provide exceptional customer service via multiple channels, including chat, email, and phone.
  • Liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues.
  • Interface with external shipping partners regarding tracking and customs clearance.
  • Evaluate and resolve customer disputes in accordance with company policies.
  • Escalate issues beyond your scope to the appropriate department.

Requirements:

  • Fluent or proficient in Dutch, with proficiency in English.
  • Excellent verbal and written communication abilities across multiple channels.
  • Previous experience in a customer-facing role is preferred.
  • Comfortable using CRM systems and other customer service software.
  • Strong analytical skills with the ability to handle complex issues.

What We Offer:

  • A competitive salary of approximately $55,000 per annum, taking into account the location and industry standards.
  • On-site amenities, including free meals and access to a fully-equipped gym.
  • Professional growth opportunities and a collaborative environment.
  • Attractive compensation package with performance-based incentives.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.



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