Principal Technical Support Engineer

hace 1 semana

Bogotá, Bogotá D.E., Colombia CommScope A tiempo completo

At CommScope, we're on a quest to deliver connectivity that empowers how we live, work, and learn. Our team is seeking a highly authoritative Principal Technical Support Engineer who can perform duties with minimal direction and possesses strong wireless knowledge with L2/L3 Switch networking and system troubleshooting skills.

Key Responsibilities:

  • Responsible for promptly troubleshooting, isolating root causes, and providing resolutions to customers' critical technical issues.
  • Collaborate with customers and internal engineering teams to collect logs and network data (packets) and analyze the data to isolate network issues.
  • Replicate customer technical environments in the Support lab to recreate customer issues.
  • Work closely with engineering in debugging logs and collecting data to isolate SW/HW defects and follow through on delivering fixes to customers in critical situations.
  • Provide in-person, on-site support to customers experiencing major issues impacting their user experiences, if required.
  • Work closely with multi-functional teams (SEs, Engineering, and PLM) on debugging tools and improving process efficiency.
  • Develop and publish Knowledgebase (KB) articles on sophisticated problem resolutions to be shared with customers and internal Technical Support Engineers.
  • Some travel may be required to customer sites.

Required Qualifications for Consideration:

  • Bachelor's degree in Electrical Engineering or Computer Science, or relevant experience in a technical field.
  • 7+ years of work experience in wireless networking.
  • Expert level knowledge in wireless 802.11 protocols, WAP (Wireless Access Point) & WLC (Wireless LAN Controller), WLAN security, SSL certificates, TCP/IP, RADIUS, LDAP, and packet capture analysis.
  • System experience in Windows & Linux server platforms, VM platforms (VMware & KVM), and Azure, AWS & GCE Cloud platforms.

You Will Excite Us If You Have:

  • Experience in troubleshooting Layer 2/Layer 3 Switches.
  • Hands-on experience in scripting in Linux.

Why CommScope:

CommScope is a global leader in communications technology, enabling game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. Our team is passionate about delivering outstanding customer experience and is committed to outperforming today and being ready for the needs of tomorrow.

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