Global Client Relationship Manager
hace 4 semanas
At Expeditors International, we're not just in the shipping business - we're in the information business. As a Fortune 500 company with a global network of over 300 locations, we're dedicated to providing customized solutions and seamless, integrated information systems to meet the sophisticated needs of international trade.
Position OverviewThis role is responsible for creating a unique Expeditors customer experience through total ownership and accountability. The ideal candidate will have a deep understanding of global customers' profiles, needs, and expectations.
- Retain existing business and pursue global business development.
- Create strategic and mutually beneficial relationships with customers worldwide.
The successful candidate will be responsible for:
- Properly organizing customer information in CRM according to company standards.
- Ensuring data integrity at all times and managing CRM inputs.
- Creating and maintaining customers' SOPs and ensuring tactical responsibilities are owned by operation and customer service teams.
- Setting expectations internally and externally with customers.
- Leveraging and implementing Expeditors' reporting tools and value-added solutions internally and externally with selected customers.
- Evaluating usage and quantifying cost savings/cost avoidance.
- Utilizing corporate-approved templates and presentations, customizing when necessary.
The ideal candidate will have:
- University or equivalent business qualifications.
- Minimum 3 years of Expeditors or industry experience.
- Proven work experience in business development.
- Knowledge of Expeditors' product and services.
- Knowledge of required Expeditors operating systems.
- Proficiency in MS Office and CRM software.
- Strong presentation and project management skills.
- Ability to perform and meet KPI requirements.
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