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Customer Service Excellence Associate
hace 1 mes
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team at Elevated Hiring.
The ideal candidate will possess excellent communication skills and a passion for helping others, ensuring our clients have a positive experience with our products and services.
This role involves handling customer inquiries, resolving issues, and engaging with our clients across various channels including phone, email, and live chat.
As a key player in our organization, you'll work closely with our sales and technical teams to streamline operations and enhance customer satisfaction.
Main Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely manner.
- Assist customers with product selection, troubleshooting, and technical support.
- Resolve customer complaints and issues with empathy and professionalism.
- Document customer interactions and feedback accurately in the system.
- Coordinate with other departments to fulfill customer requests and ensure satisfaction.
- Maintain a thorough understanding of our products and services to provide quality assistance.
Requirements:
- High school diploma or equivalent; a degree in a relevant field is a plus.
- Proven experience in a customer service role or related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional under pressure.
- Familiarity with customer service software and CRM systems.
- Availability to work flexible hours, including weekends and holidays.
Estimated Salary: $2,500 - $3,000 per month.
Benefits: Competitive salary and benefits package offered by Elevated Hiring.
