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Technical Account Manager

hace 2 meses


Bogotá, Bogotá D.E., Colombia Alarm A tiempo completo
About the Role

We are seeking a highly skilled Technical Account Manager to join our team in LATAM. As a key member of our sales team, you will be responsible for driving business growth and developing strategic partnerships with our clients.

Key Responsibilities
  • Technical Onboarding: Develop and implement a comprehensive onboarding process to ensure new partners have the necessary training and tools to succeed.
  • Partner Management: Manage a portfolio of key international partners, providing ongoing product support and training to ensure they efficiently utilize our services and tools.
  • Business Development: Identify and pursue new business opportunities, developing strategic partnerships and driving revenue growth.
  • Product Expertise: Stay up-to-date with our latest product releases and features, providing expert advice and support to our partners.
  • Training and Development: Create and deliver training materials, including presentations, technical guides, and videos, to facilitate ongoing training and development for our partners.
  • Collaboration and Communication: Work closely with internal teams, including product management and quality engineering, to ensure seamless execution of business objectives.
Requirements
  • Education: Bachelor's degree in Engineering, Math, or Sciences preferred.
  • Language Skills: Proficient in English, with the ability to communicate effectively with vendors and internal teams.
  • Technical Skills: Proficiency in consumer, cloud, and IoT technology, with a strong understanding of security and automation systems.
  • Soft Skills: Excellent problem-solving skills, strong customer service orientation, and a flexible, positive attitude.
  • Travel Requirements: Availability to travel up to 50% within the LATAM region.
About Alarm.com

Alarm.com is a leading cloud-based platform for smart security and the Internet of Things. We empower property owners to make their properties safer, smarter, and more efficient. Our team is passionate about creating change through technology and making a lasting impact on the world around us.