Principal Technical Account Manager

hace 1 semana


Bogotá, Bogotá D.E., Colombia Oracle A tiempo completo
Job Title: Sr Principal Technical Account Representative

At Oracle, we measure our success by the value we bring to our customers. As a Sr Principal Technical Account Representative, you will be responsible for the overall governance and technical service delivery to our customers. Your primary goal will be to help customers maximize the business value of their Oracle investments, achieving their desired business outcomes while minimizing risk.

Key Responsibilities:
  • Develop and manage long-term, high-level relationships with customer stakeholders, applying advanced technical and business skills in your area of specialization.
  • Work collaboratively with sales, delivery teams, and customers to identify appropriate solutions.
  • Coordinate the delivery of Oracle Services, serving as the primary delivery contact to the customer and facilitating customer communications and activities across other Oracle lines of business.
  • Monitor, report, and communicate on complex projects to ensure effective and efficient use of Oracle delivery resources, achieving contract margin and revenue objectives.
  • Identify and submit delivery leads for new opportunities and contract renewals.
  • Act as a point of contact for major incidents, managing communication and customer expectations through resolution.
  • Establish and maintain a delivery governance model with the customer at senior management and executive levels.
  • Perform proactive scope and risk management, leading complex account planning and reviews.
  • Often take a project/program lead role, providing leadership and expertise in the development of new products, services, and processes.
Requirements:
  • Trusted advisor to the customer, ensuring consistency and quality of deliverables.
  • Help customers deliver their IT strategy, overcome challenges, and meet business goals.
  • Use leading practices for successful Oracle technology and Cloud deployments and operations.


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