Technical Account Manager

hace 18 horas

Bogotá, Bogotá D.E., Colombia Alarm A tiempo completo

Technical Account Manager – Colombia

Alarm, a rapidly growing technology company, seeks a Sales Engineer to join our international team working from Bogota. The main areas of focus for a Sales Engineer are:

  • Driving the Technical Onboarding process to ensure new partners have the necessary training and tools to succeed.
  • Managing a subset of key international partners to ensure they efficiently utilize the full suite of Alarm services and tools.

We're searching for high-powered talent with a passion for technology, a consultative and entrepreneurial spirit, and a desire to drive and manage relationships internally across departments and externally with our partners.

Responsibilities

  • Provide ongoing product support and training to partners via webinars and on-site.
  • Champion and advocate for partner requirements by gathering feedback from the field on how to improve Alarm's product and processes.
  • Represent Alarm at various trade shows and events.
  • Demonstrate in-depth understanding of Alarm's product features to respond to partner inquiries.
  • Create training materials to facilitate the ongoing training process for partners.
  • Conduct local and remote tests for new features in close cooperation with Product Managers and Quality Engineers.
  • Drive the adoption of key tools that impact the business operation of partners.

Requirements

  • BA or BS, Engineering, Math, or sciences preferred.
  • Ability to communicate in English with vendors and internal teams in a clear, professional manner.
  • Other languages are a plus.
  • A self-starter who can operate independently.
  • Proficiency and up-to-date knowledge of consumer, cloud, and IoT technology.
  • Strong people skills and natural customer service orientation.
  • Excellent problem-solving skills.
  • Ability to meet deadlines and travel up to 50% within the LATAM region.

Why Work for Alarm?

  • Collaborate with outstanding people who share high standards.
  • Make an immediate impact by bringing new technologies to the marketplace.
  • Gain well-rounded experience working directly with executives and across multiple areas of the business.
  • Work with the latest technologies in rapidly evolving spaces.

Alarm is the leading cloud-based platform for smart security and the Internet of Things. We're seeking those who are passionate about creating change through technology and making a lasting impact on the world around them.

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