Technical Account Manager

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Alarm A tiempo completo
Technical Account Manager

Alarm, a rapidly growing technology company, seeks a Technical Account Manager to join our international team working from Bogota. The main areas of focus for this role are:

Key Responsibilities:
  • Drive the Technical Onboarding process to ensure new partners have all the necessary training and tools to succeed.
  • Manage a subset of key international partners to ensure they efficiently utilize the full suite of services and tools.
  • Provide valuable ongoing product support and training to partners via webinars and on-site.
  • Champion and advocate for partner requirements by gathering feedback from the field on how we can improve our product and processes.
  • Represent at various trade shows and events.
  • Demonstrate in-depth and current understanding of all existing and new product release features to respond to partner inquiries properly.
  • Create training materials like presentations, technical guides, and videos to facilitate the ongoing training process for partners.
  • Conduct local and remote tests for new features in close cooperation with Product Managers and Quality Engineers.
  • Drive the adoption of key tools that have an impact on the business operation of partners.
Requirements:
  • BA or BS, Engineering, Math, or sciences preferred.
  • The ability to communicate in English with vendors and internal teams, both in writing and verbally, in a clear, professional manner.
  • A self-starter who can operate independently.
  • Proficiency and up-to-date knowledge of consumer, cloud, and IoT technology.
  • Strong people skills; natural customer service orientation and disposition.
  • Candidate must enjoy working with clients and supporting internal customers in the organization.
  • Excellent problem-solving skills.
  • The ability and commitment to meet deadlines, even during high-volume periods.
  • Flexible and positive attitude that fosters team spirit.
  • Availability to travel up to 50% within the LATAM region.

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