Customer Experience Expert for Global Client Support
hace 5 días
We are seeking a skilled Customer Experience Expert to provide exceptional support to our global client base. This role involves assisting with inquiries and resolving issues across multiple channels, including chat, email, and phone.
Key Responsibilities- Customer Support: Provide high-quality customer service in French and English, addressing orders, account setup, and general inquiries.
- Issue Resolution: Collaborate with customers and partners to resolve order fulfillment, product, pricing, and quality issues.
- Communication: Interface with external shipping partners regarding tracking and customs clearance.
- Policy Adjudication: Evaluate and resolve customer disputes in accordance with company policies, including commissions, missing or damaged items, and reviews.
- Escalaation Management: Identify and escalate issues beyond your scope to the appropriate department.
- Language Proficiency: Fluency in French and proficiency in English.
- Communication Skills: Excellent verbal and written communication abilities across multiple channels.
- Customer Service Experience: Previous experience in a customer-facing role is preferred.
- Technical Skills: Comfortable using CRM systems and other customer service software.
- Problem-Solving Abilities: Strong analytical skills with the ability to handle complex issues.
- Adaptability: Ability to work flexible hours to accommodate customers' local business hours.
- Team Player: Collaborative mindset with the ability to work effectively in a team-oriented environment.
- Competitive Salary: $50,000 - $60,000 per annum, depending on experience.
- On-Site Amenities: Free meals, access to a fully-equipped gym, and on-site health services.
- Professional Growth: Opportunities for advancement and professional development.
- Collaborative Environment: Work with a diverse and inclusive team committed to excellence.
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