Client Support Analyst

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Dialectica A tiempo completo

About the Role:

The Client Support Analyst will play a key role in our 24/7 client support system for EMEA clients, providing exceptional customer service, coordinating expert interviews, and resolving client inquiries promptly and effectively.

Responsibilities:

  • Provide exceptional customer service to European clients after 7pm Central European time.
  • Coordinate expert interviews and consultations for European clients, ensuring efficient scheduling and communication.
  • Resolve client inquiries, concerns, and urgent requests promptly and effectively.
  • Bridge time zones to ensure timely support for European clients.
  • Maintain accurate records of client interactions and expert engagements using the company's CRM system.
  • Collaborate with our Client Service Team to optimize support operations and enhance client experiences.
  • Serve as the guardian of seamless service and exceptional support across continents.
  • Uphold the highest compliance standards in line with our clients' requirements.

Requirements:

  • 0-1 years in a customer service role. Previous scheduling or coordinating experience is a plus.
  • Proficient and fluent English in all language dimensions.
  • Bachelor's degree or higher (required).
  • Availability to work 10:30am – 7:30pm.
  • Strong communication and interaction skills, including demonstrated oral and written abilities.
  • Attention to detail, ideally in a fast-paced and demanding environment.
  • Strong problem-solving skills.
  • Passion for fast-paced learning, especially in a technology-enabled environment.
  • Ability to communicate and manage relationships effectively with senior colleagues and experts.
  • Strong desire to work as part of a team.
  • Ability to work responsibly, both independently and as part of a team.

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