Customer Service Liaison Specialist

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Hire Emerald A tiempo completo
About Hire Emerald

We are a dynamic organization dedicated to providing exceptional customer experiences.

Role Overview

The ideal candidate will possess excellent communication skills, ability to work independently and have experience in a customer service role.

Job Responsibilities

The key responsibilities of this position include:

  • Providing top-notch customer service via various channels including phone, email, and chat.
  • Answering product and service-related inquiries.
  • Solving customer issues and resolving complaints in a timely manner.
  • Tracking customer interactions and offering feedback to the team.
Requirements

To be successful in this role, candidates must meet the following qualifications:

  • Bachelor’s degree in business or a related field.
  • Previous experience in a customer service capacity.
  • Excellent written and verbal communication skills.
  • Able to work independently and as part of a collaborative team.
  • Strong problem-solving abilities.
  • Proficiency in Microsoft Office Suite.
Estimated Salary Range

The estimated salary for this position is $45,000 - $60,000 per annum, depending on location and experience.


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