Customer Service Liaison
hace 1 semana
At Sagan, we're committed to delivering exceptional customer experiences. As a Customer Support Representative, you'll play a vital role in ensuring our clients receive top-notch support.
Key Responsibilities:- Customer Issue Resolution: Analyze and resolve customer concerns in a timely and professional manner.
- Collaboration and Communication: Work closely with cross-functional teams to remove obstacles and enhance the customer experience.
- Service Excellence: Deliver exceptional service to ensure every customer has a positive experience.
- Retention and Upsell: Identify opportunities to upsell additional products and services to customers and understand the reasons behind customer cancellations.
- Record Keeping: Maintain accurate records of customer interactions and support activities.
- Experience: 2-5 years of experience in a customer support role with a proven track record of excellent communication skills.
- Language Skills: Advanced command of the English language, both verbal and written.
- Organizational Skills: Strong multitasking and organizational abilities.
- CRM Experience: Experience with CRM platforms such as HubSpot, Zendesk, or similar.
- Adaptability: Ability to adapt quickly to changes and handle a fast-paced environment.
- Interpersonal Skills: Exceptional interpersonal skills with a focus on customer satisfaction.
- HubSpot Experience: Experience with HubSpot.
- Elderly Support: Experience supporting elderly customers.
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