Customer Service Improvement Specialist

hace 6 días


Bogotá, Bogotá D.E., Colombia zeroG - AI in Aviation A tiempo completo

At zeroG - AI in Aviation, we are seeking a highly skilled SAC Specialist to join our team. As a key player in our customer service department, you will be responsible for enhancing the overall customer experience by managing and administering strategies aimed at improving service efficiency.

This role requires strong communication and assertiveness skills to interact with customers and follow up on specific tasks. You must also be results-oriented, able to track tasks, and meet service-level agreements. With 3+ years of experience as a customer service specialist or in a similar role, you possess a deep understanding of customer service improvement and have a proven track record of success.

The ideal candidate is a professional in industrial engineering, business administration, economics, or related careers with experience in the use of help desk software and remote support tools. Your expertise in resolving complex issues and providing excellent customer service will enable you to make a significant impact on our customers' satisfaction.

We offer a competitive salary range of $65,000 - $85,000 per year, depending on your level of experience. In addition to a challenging and rewarding role, you will enjoy a dynamic work environment that fosters growth and development. Our commitment to building a diverse and inclusive workforce ensures that every PayUneer feels valued and empowered to succeed.

In this role, you will:

  • Ensure proper handling of user requests and financial consumer complaints.
  • Interact with Contact Center agents to resolve cases requiring second-level escalations or special requests handled by SAC.
  • Review complaints and claims submitted through our customer service channels, addressing them within designated timeframes according to categorization and timelines established in the SAC manual.

About us

At zeroG - AI in Aviation, we aim to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services, driving everything we do from investing in technology entrepreneurs to offering credit to underserved individuals. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact.



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