Application Support Engineer
hace 2 semanas
Company Overview
We are Neostella, a customer-centric company that leverages cutting-edge technologies to deliver innovative solutions tailored to our clients' unique business needs. Our portfolio includes Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration.
Estimated Salary
$90,000 - $120,000 per annum, based on experience and location.
Job Description
We are seeking an experienced Application Support Engineer to join our team. As a key member of our support team, you will work in a fast-paced environment providing technical assistance for complex system issues escalated by the Tier I application support team.
Main Responsibilities:
- Provide technical support for complex issues escalated by the Tier I application support team.
- Identify, troubleshoot, and resolve system performance, connectivity, and software-related issues.
- Analyze logs and metrics to help identify application health and proactively identify problems.
- Collaborate with and escalate more severe issues to the development or infrastructure team.
- Create and maintain technical documentation and knowledge base articles.
- Stay up-to-date with product knowledge and changes to effectively support applications.
- Identify opportunities for improving customer experience and provide feedback to the product and development teams.
Requirements
To be successful in this role, you will need:
- 3-5 years of experience in a technical support role or similar position.
- Experience with troubleshooting and resolving complex system issues.
- Working knowledge of web-based applications, APIs, and databases.
- Working knowledge of scripting and automation tools.
- Ability to work independently and in a team environment.
- Experience with logging observability systems (Coralogix, or other comparable systems).
- Experience with ticketing systems and knowledge base tools.
- Knowledge of scripting or programming languages for log analysis a plus.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration skills.
Benefits
We offer a competitive compensation package including a yearly ophthalmological health bonus, flex time, pre-paid health insurance coverage, and the opportunity to improve your English skills by working side-by-side with international teams and projects, apart from fully personalized English classes.
Others
All resumes and application answers must be in English.
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