Application Support Engineer

hace 2 semanas


Medellín, Antioquia, Colombia Neostella A tiempo completo

Company Overview

We are Neostella, a customer-centric company that leverages cutting-edge technologies to deliver innovative solutions tailored to our clients' unique business needs. Our portfolio includes Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration.

Estimated Salary

$90,000 - $120,000 per annum, based on experience and location.

Job Description

We are seeking an experienced Application Support Engineer to join our team. As a key member of our support team, you will work in a fast-paced environment providing technical assistance for complex system issues escalated by the Tier I application support team.

Main Responsibilities:

  • Provide technical support for complex issues escalated by the Tier I application support team.
  • Identify, troubleshoot, and resolve system performance, connectivity, and software-related issues.
  • Analyze logs and metrics to help identify application health and proactively identify problems.
  • Collaborate with and escalate more severe issues to the development or infrastructure team.
  • Create and maintain technical documentation and knowledge base articles.
  • Stay up-to-date with product knowledge and changes to effectively support applications.
  • Identify opportunities for improving customer experience and provide feedback to the product and development teams.

Requirements

To be successful in this role, you will need:

  • 3-5 years of experience in a technical support role or similar position.
  • Experience with troubleshooting and resolving complex system issues.
  • Working knowledge of web-based applications, APIs, and databases.
  • Working knowledge of scripting and automation tools.
  • Ability to work independently and in a team environment.
  • Experience with logging observability systems (Coralogix, or other comparable systems).
  • Experience with ticketing systems and knowledge base tools.
  • Knowledge of scripting or programming languages for log analysis a plus.
  • Excellent problem-solving and analytical skills.
  • Strong communication and collaboration skills.

Benefits

We offer a competitive compensation package including a yearly ophthalmological health bonus, flex time, pre-paid health insurance coverage, and the opportunity to improve your English skills by working side-by-side with international teams and projects, apart from fully personalized English classes.

Others

All resumes and application answers must be in English.



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