Application Support Specialist
hace 1 mes
Job Role Overview
The Application Support Analyst will provide dedicated technical support for the Nielsen Label Insight IT Service and its internal applications, ensuring users can effectively perform their duties while adhering to internal processes.
This is a technical role with elements of support, customer service, and project support, requiring a strong analytical approach to information gathering and fault diagnosis.
Key Responsibilities
- Provide professional technical application support for customer-facing applications and services, as well as desktop applications.
- Evaluate and resolve technical issues, escalating to relevant expert teams as necessary.
- Support international offices after project delivery.
- Assist with planned projects and bespoke software releases to provide technical support for new systems.
- Manage application configuration, problem analysis, and resolution for complex application problems.
- Contribute to documentation for the application support team.
Requirements
- Experience in working within a service desk.
- Experience of supporting proprietary applications within a commercial environment.
- Analytical, methodical approach to information gathering and fault diagnosis.
- Good level of face-to-face customer service experience.
- Exposure or basic knowledge of Microsoft SQL Database language.
- Understanding of XML and JSON.
- Working knowledge of Google applications and tools.
- Working knowledge of Microsoft 365 applications and tools.
About NielsenIQ
NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.
Our Benefits
- Flexible working environment.
- Volunteer time off.
- LinkedIn Learning.
- Employee-Assistance-Program (EAP).
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