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Senior Customer Success Onboarding Consultant
hace 2 meses
Are you ready to become an integral part of a fully remote organization dedicated to empowering over 20,000 customers in optimizing their sales automation strategies? We are excited to introduce the opportunity for a Senior Customer Success Onboarding Consultant at LatamCent.
About Us:LatamCent specializes in providing streamlined email outreach and sales engagement solutions. Our platform is chosen by users to enhance lead generation, foster relationships, and amplify content promotion.
Your Role:As a key player in our organization, you will be responsible for guiding new customers through the onboarding process, ensuring they effectively utilize our platform. Your role will involve direct interaction with clients to facilitate their success using our established best practices while addressing any challenges they may encounter. Additionally, you will collaborate with our internal teams to relay customer feedback, identify pain points, and suggest areas for enhancement.
Key Responsibilities:- Conduct tailored onboarding sessions with our premium clients.
- Facilitate live training webinars weekly, covering the effective use of our platform and best practices in Cold Email Outreach.
- Minimize customer turnover through impactful onboarding experiences.
- Respond to customer inquiries promptly and professionally via email.
- Diagnose customer issues and escalate complex problems to our development team.
- Deliver exceptional service that surpasses customer expectations.
- 1-3 years of experience in customer onboarding or support roles.
- Outstanding verbal and written communication abilities.
- Empathetic, organized, motivated, and passionate about assisting customers.
- Preferred: Familiarity with CRM systems and sales automation tools.
- Proficient in English (C1+ level).
- Availability to work within the EST or CST time zones.
- This is a full-time remote position requiring a commitment of 40+ hours per week, Monday through Friday.
Our primary focus is on delivering exceptional value to our users while fostering a rewarding work environment. As a fully remote team, we promote independent work while maintaining open communication through platforms like Slack and Zoom. We offer benefits such as parental leave, flexible work schedules, and other perks typical of a remote organization. LatamCent is proud to be a profitable, bootstrapped company with no external investments.
What We Offer:Competitive monthly salary ranging from $2000 to $2500.
Flexible remote work arrangements.
Flexible schedules along with parental leave options.
Opportunities for professional development and career advancement.
We encourage you to familiarize yourself with our organization:
- Explore our team dynamics.
- Participate in our Cold Email Masterclass, Follow Up Strategy Course, and Email Academy.
- Review our customer feedback on G2 Crowd.
Job Description provided by LatamCent, your NearShore Agency
