Senior Incident Resolution Specialist

hace 3 días

Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo
About Ingepsy

Ingepsy is a renowned company with over 50 years of experience, providing cutting-edge solutions to empower businesses across various industries, including retail, e-commerce, manufacturing, transportation, logistics, healthcare, and the public sector. With a global presence in 100 countries, our client boasts an extensive network of 10,000 partners and 8,000 employees.

Job Description

We are seeking a highly skilled Major Incident Handler to join our team. As a key member of our IT service management team, you will be responsible for leading the resolution of major incidents and ensuring swift restoration of normal service operations. Your primary goal will be to minimize downtime and maximize business continuity.

Key Responsibilities:
  • Lead major incident response efforts, coordinating with relevant teams to resolve issues promptly.
  • Act as the main point of contact during major incidents, ensuring effective communication with stakeholders and providing regular updates.
  • Ensure that all major incidents are logged, tracked, and managed according to our incident management process.
  • Facilitate bridge calls and war rooms to drive the resolution process for major incidents.
  • Escalate incidents to appropriate teams and leadership as needed to ensure prompt resolution.
  • Coordinate with third-party vendors and service providers when their involvement is required.
  • Document all major incidents comprehensively, including details of the incident, resolution steps, and lessons learned.
Requirements:
  • At least 5-10 years of experience in IT service management, with a focus on incident management.
  • Proven track record of managing major incidents and performing root cause analysis.
  • Working knowledge of the Software Development Lifecycle (SDLC) is a plus.
  • Experience with Data Analysis and reporting.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage multiple priorities.
  • Proficiency in ITIL or similar IT service management frameworks.
  • Experience with IT service management tools (e.g., ServiceNow).
  • Strong technical background in IT infrastructure, including network, Linux, and storage.
Salary Range:

The estimated salary range for this position is $80,000 - $120,000 per year, depending on qualifications and experience.

Why Join Ingepsy?

We offer a competitive salary, opportunities for professional growth and development, and a dynamic work environment. If you are a motivated and experienced incident manager looking for a new challenge, please apply to join our team.

  • Digital Incident Management Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo

    About Endava LimitedWe are a technology consulting firm that harnesses technology to drive meaningful change. With over two decades of experience, we combine world-class engineering, industry expertise, and a people-centric mindset to create dynamic platforms and intelligent digital experiences for leading brands.Job OverviewWe are seeking a highly skilled...

  • Dispute Resolution Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    Sezzle is a cutting-edge fintech company committed to financially empowering the next generation. We're looking for a talented Dispute Resolution Specialist to join our team. This role involves investigating disputed credit card, debit card, and ACH transactions, collaborating with cross-functional teams, and resolving disputes within allowed...

  • Dispute Resolution Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia PayU A tiempo completo

    About UsAt PayU, we're a global fintech investor shaping a world without financial borders where everyone can thrive.Job Title: Dispute Resolution SpecialistOverviewWe're seeking a skilled Dispute Resolution Specialist to join our team. As a specialist in this role, you'll play a key part in managing and resolving transaction disputes efficiently, ensuring...

  • Incident Response Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Sequoia Connect A tiempo completo

    Incident Management Expert NeededWe are looking for an experienced Incident Management expert to join our team at Sequoia Connect. As a seasoned professional, you will play a crucial role in ensuring the smooth operation of our IT services and minimizing the impact of incidents on our business.About the JobLead the resolution of major incidents by...

  • Gerente de Incidentes Senior

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Zurich 56 Company Ltd A tiempo completo

    Resumen del PuestoSomos una empresa líder en seguros que busca un Gerente de Incidentes Senior para unirse a nuestro equipo. En esta posición, serás responsable de gestionar proyectos asignados con una perspectiva técnica, asegurando la gestión eficiente de incidentes, bugs y tareas de desarrollo a través de los proveedores...

  • Administrador de Incidentes Senior

    hace 10 horas

    Bogotá, Bogotá D.E., Colombia Order Colombia Sas A tiempo completo

    Empresa multilatina líder en tecnología busca un Gestor de Incidentes para trabajar con nosotros. Datos del CargoTítulo: Administrador de Incidentes SeniorUbicación: Remoto - ColombiaContrato: A tiempo completo e indefinido con periodo de prueba de 2 mesesNivel académico: Ingeniero de sistemas, telecomunicaciones, electrónica o carreras...

  • Financial Resolution Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

    Company Overview">Ingepsy is an exclusive membership community that bridges the gap between global talent and US-based businesses, connecting candidates from diverse regions with leading American companies. We foster a world of career possibilities for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent.About...

  • Service Delivery Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo

    Job OverviewWe are seeking a highly skilled Service Delivery Specialist to join our team at Endava Limited. This role involves overseeing the resolution of IT incidents, ensuring minimal disruption to business operations.About UsAt Endava Limited, we harness technology to drive meaningful change. Our mission is to combine world-class engineering, industry...

  • Asesor de Incidentes Sénior en Zemsania

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

    Zemsania busca a un Asesor de Incidentes Sénior para contribuir al éxito de nuestro equipo. Con experiencia mínima de 2 años en la gestión de incidentes y habilidades sólidas, serás responsable de gestionar y resolver incidentes que afectan a nuestros servicios y sistemas.Descripción del PuestoGestionar y resolver incidentes en colaboración con los...

  • Incident Management Professional

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo

    At Endava Limited, we're harnessing technology to drive meaningful change. Our team combines world-class engineering with a people-centric mindset to consult and partner with leading brands.Service Delivery is a critical area of our business, ensuring the delivery of our services to clients and from clients to their customers. We define and shape the best...

  • Senior IT Infrastructure Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia ConvaTec A tiempo completo

    About the RoleAs a Senior IT Infrastructure Specialist at ConvaTec, you will play a key role in ensuring the smooth operation of our global IT infrastructure. This is a hands-on position that requires strong technical skills and the ability to work collaboratively with other teams.The primary responsibilities of this role include automating routine tasks,...

  • IT Service Delivery Specialist

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo

    Job DescriptionWe are seeking an experienced IT Service Delivery Specialist to oversee the resolution of IT incidents, ensuring minimal disruption to business operations. As part of our team, you will be responsible for coordinating with various teams, investigating root causes, and implementing corrective actions to prevent future incidents.This role...

  • Business Operations Specialist

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Job OverviewThe Business Analyst Specialist plays a crucial role in ensuring the stability and reliability of our technology stacks and related end-to-end processes. Reporting to the Senior Manager, this position is responsible for performing Incident Management on incidents impacting Exception and Cheque Processing.Key ResponsibilitiesPerform root cause...

  • Incident and Problem Management Expert

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Sequoia Connect A tiempo completo

    We are currently seeking a highly skilled Incident and Problem Management Expert to join our team at Sequoia Connect. As a key member of our IT operations, you will be responsible for leading the resolution of major incidents and performing root cause analysis to identify opportunities for process and system improvements.About Sequoia ConnectOur company is...

  • Major Incident

    hace 5 días

    Bogotá, Bogotá D.E., Colombia INGEPSY A tiempo completo

    Major Incident & Problem Management Consultant Job Description About INGEPSY: We are an American company with over 50 years of experience, providing autonomy to the first line of retail/e-commerce, manufacturing, transportation, and logistics, healthcare, public sector, and other industries to achieve a competitive advantage. Our client has more than 10,000...

  • Senior Technical Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Philips Iberica Sau A tiempo completo

    About the JobAre you an expert in technical support with a passion for delivering exceptional customer experiences? We are seeking a Senior Technical Support Specialist to join our team in Bogota and Medellin. As a key member of our remote service engineer family, you will play a crucial role in receiving, understanding, routing, and handling customer...

  • Gerente de Incidentes Senior en Ingepsy

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

    ¿Estás buscando un nuevo desafío en tu carrera como Gerente de Incidentes? Ingepsy busca a un profesional experimentado para ocupar este rol clave en nuestro equipo. A continuación, te presentamos los detalles del puesto y las ventajas que ofrece trabajar con nosotros.Descripción del PuestoComo Gerente de Incidentes en Ingepsy, serás responsable de...

  • Senior Tax Compliance Specialist

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

    Job Title OverviewThis role is part of the Regional Tax and Accounting (RTA) tax team reporting to the Income Tax Manager located in the US. As a Senior Tax Compliance Specialist, you will be responsible for managing the end-to-end process of tax compliance requirements and projects impacting Central America, the Caribbean, and the LATAM region.Key...

  • Senior Financial Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Dhl Global Forwarding (Colombia) S.A.S. A tiempo completo

    Job Overview: DHL Global Forwarding (Colombia) S.A.S. is seeking a highly skilled Senior Financial Specialist to join our team in Bogotá.About the Role: As a Senior Financial Specialist, you will be responsible for ensuring the correct recording of payments made by clients, managing and debugging cases received in compliance with KPIs.Key...

  • International Payment Resolution Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    **Company Overview**Sagan bridges the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies. Discover a world of career possibilities with Sagan.**About the Company**A healthcare education provider committed to delivering exceptional training programs that empower students to succeed in...