Financial Resolution Specialist

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

Company Overview

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Ingepsy is an exclusive membership community that bridges the gap between global talent and US-based businesses, connecting candidates from diverse regions with leading American companies. We foster a world of career possibilities for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent.

About Ingepsy

We are a healthcare education provider committed to delivering exceptional training programs that empower students to succeed in their careers. Our mission is to foster professionalism and accountability through structured educational services and financial integrity.

Job Description

We seek a dedicated Financial Resolution Specialist to engage with students on resolving missed payments. This role involves consistent follow-ups, documenting interactions, and collaborating with internal teams to ensure timely payment resolution. The ideal candidate is empathetic, organized, and capable of managing sensitive financial discussions respectfully.

Key Responsibilities

  • Make outbound calls to students with missed payments using HubSpot.
  • Strategically vary call times to increase the likelihood of connecting with students.
  • Documentation: Accurately record all interactions and outcomes in HubSpot.
  • Maintain detailed and organized notes for reference and follow-ups.
  • Work closely with Academic Advisors to understand student circumstances and create viable payment solutions.
  • Provide overflow support for inbound calls, addressing payment-related inquiries and escalating when necessary.

Qualifications

  • Required Skills: Strong communication skills with fluency in English (written and spoken).
  • 1+ year of experience in customer service, collections, or related fields.
  • Proficiency with HubSpot and Google Workspace tools.
  • Nice to Haves: Background in educational services or healthcare industries.
  • Experience with outbound calling and resolving payment issues.

What Success Looks Like

A high percentage of delinquent payments resolved promptly and professionally, positive feedback from students and internal teams regarding interactions, and accurate and comprehensive records maintained in HubSpot.

Salary Range

$45,000 - $55,000 per annum.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.



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