Incident and Problem Management Expert
hace 3 semanas
We are currently seeking a highly skilled Incident and Problem Management Expert to join our team at Sequoia Connect. As a key member of our IT operations, you will be responsible for leading the resolution of major incidents and performing root cause analysis to identify opportunities for process and system improvements.
About Sequoia ConnectOur company is an American business with over 50 years of experience, dedicated to providing autonomy to various industries through integrated and customized solutions. With more than 10,000 partners and 8,000 employees in 100 countries, we offer better visibility and intelligence to help make critical decisions for the business. Our team is passionate about delivering exceptional service and driving innovation in the industry.
About the RoleThis exciting opportunity demands strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities. As an Incident and Problem Management Expert, you will play a crucial role in ensuring swift resolution of major incidents and identifying trends and recurring issues to recommend proactive measures to prevent future occurrences.
Key Responsibilities- Lead the resolution of major incidents by coordinating with relevant teams to restore normal service operation as quickly as possible.
- Act as the main point of contact during major incidents, ensuring effective communication with stakeholders and providing regular updates.
- Ensure that all major incidents are logged, tracked, and managed according to the incident management process.
- Take ownership of major incidents and coordinate the response efforts to ensure swift resolution.
- Develop and maintain incident management metrics and dashboards to monitor performance and identify areas for improvement.
- Conduct post-incident reviews and root cause analysis to identify opportunities for process and system improvements.
- At least 5-10 years of experience in IT service management, with a focus on incident and problem management.
- Proven track record of managing major incidents and performing root cause analysis.
- Working knowledge of the Software Development Lifecycle (SDLC) and experience with Data Analysis and reporting.
- Strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.
- Proficiency in ITIL or similar IT service management frameworks and experience with IT service management tools (e.g., ServiceNow).
- $120,000 - $150,000 per year salary, based on experience.
- Fully remote work environment with US EST hours.
- Opportunities for career growth and professional development.
- Award-winning employer with a passion for innovation and customer satisfaction.
If you meet these qualifications and are pursuing new challenges, start your application today to join our team at Sequoia Connect.
-
Major Incident
hace 2 semanas
Bogotá, Bogotá D.E., Colombia INGEPSY A tiempo completoMajor Incident & Problem Management Consultant Job Description About INGEPSY: We are an American company with over 50 years of experience, providing autonomy to the first line of retail/e-commerce, manufacturing, transportation, and logistics, healthcare, public sector, and other industries to achieve a competitive advantage. Our client has more than 10,000...
-
Incident Response Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Sequoia Connect A tiempo completoIncident Management Expert NeededWe are looking for an experienced Incident Management expert to join our team at Sequoia Connect. As a seasoned professional, you will play a crucial role in ensuring the smooth operation of our IT services and minimizing the impact of incidents on our business.About the JobLead the resolution of major incidents by...
-
Digital Incident Management Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completoAbout Endava LimitedWe are a technology consulting firm that harnesses technology to drive meaningful change. With over two decades of experience, we combine world-class engineering, industry expertise, and a people-centric mindset to create dynamic platforms and intelligent digital experiences for leading brands.Job OverviewWe are seeking a highly skilled...
-
Incident Resolution Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia INGEPSY A tiempo completoAbout INGEPSYAs a pioneering force in retail, e-commerce, manufacturing, transportation, and logistics, healthcare, the public sector, and other industries, INGEPSY has spent over 50 years empowering businesses to achieve a competitive edge. With more than 10,000 partners and 8,000 employees across 100 countries, our integrated and customized solutions...
-
High-Level Incident Resolution Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completoAbout Ingepsy:Ingepsy is an American company with more than 50 years of experience, dedicated to providing autonomy to the first line of retail / e-commerce, manufacturing, transportation and logistics, healthcare, the public sector, and other industries to achieve a competitive advantage.Our client has more than 10,000 partners and 8,000 employees in 100...
-
Gestor de Incidentes
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Sondarh Consultoria A tiempo completoSonar Consultoria busca un Gestor de Incidentes - Especialista en Resolución de Problemas para unirse a su equipo. Esta es una oportunidad única para aquellos que buscan crecer profesionalmente y trabajar en un entorno dinámico.Sobre la empresa:Nos apasiona la innovación y estamos convencidos de que a través del conocimiento y la tecnología podemos...
-
Administrador de Incidentes: Gestión de Problemas Técnicos
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Geovictoria A tiempo completoSomos GeoVictoria, una multinacional innovadora que fomenta el crecimiento profesional y la diversidad. Nuestros valores se basan en el mérito, la honestidad, la humildad y la ambición por excelencia. Cada día, nos esforzamos por ofrecer servicios de software de alta calidad a más de 20 países, aprovechando nuestro increíble talento.Desarrolla tu...
-
IT Support Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Icesi A tiempo completoTalycap Global is a global company seeking a skilled IT professional for the role of L1 Support Specialist. This position requires expertise in Unix, SQL, and Azure systems.About Talycap GlobalTalycap Global is a global organization dedicated to providing top-notch services. We are looking for a highly motivated and experienced IT professional to join our...
-
Senior Incident Resolution Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completoAbout IngepsyIngepsy is a renowned company with over 50 years of experience, providing cutting-edge solutions to empower businesses across various industries, including retail, e-commerce, manufacturing, transportation, logistics, healthcare, and the public sector. With a global presence in 100 countries, our client boasts an extensive network of 10,000...
-
Bogotá, Bogotá D.E., Colombia GSB A tiempo completoJob Description:A highly skilled cybersecurity expert is sought to lead the protection of our organization's mission and business processes by ensuring that all aspects of enterprise architecture are adequately addressed.This key role involves conducting vulnerability assessments, managing incident response, and reviewing security configurations for new...
-
Bogotá, Bogotá D.E., Colombia INGEPSY A tiempo completoINGEPSY seeks a seasoned Senior Supply Chain Expert to join our team in Bogota, Colombia. As an experienced professional with expertise in Logistics and Warehouse Management, you will be responsible for analyzing and optimizing end-to-end supply chain processes for our global clients.About the RoleThis exciting opportunity requires a skilled individual who...
-
Senior Identity and Access Management Change Expert
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completoUnlock Your Potential in a Dynamic RoleWe are seeking an accomplished Senior Identity and Access Management Change Expert to join our team at ScotiaTech, where we're dedicated to investing in our employees' growth and fostering a culture of excellence.About the RoleThis dynamic position plays a pivotal role in ensuring the success of our IS&C / Global...
-
Cyber Security Engineer
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Cyber Crime A tiempo completoExpertise in Cyber Crime PreventionWe are seeking a highly skilled Cyber Security Engineer - Identity and Access Management Expert to join our dynamic team at J.S. Held, a global consulting firm specializing in cybersecurity and identity management.The ideal candidate will have extensive experience with Azure Entra (Azure AD) and SailPoint, as well as a...
-
Expert Invoice Management Lead
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Kenvue A tiempo completoJob Title: Expert Invoice Management LeadWe are seeking an experienced Finance Professional to lead our Credit and Cash team. The ideal candidate will have a strong background in finance, accounting, or a related field, with at least 4-6 years of relevant experience.The successful candidate will be responsible for providing guidance and support to the core...
-
Cybersecurity Professional
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Amadeus It Group A tiempo completoAbout Your Business Area/Department: Our mission is to deliver proactive and effective security operations to anticipate, detect, and respond to actual security incidents. Summary of the role: As a Cybersecurity Professional - Incident Response, you will be an integral part of our SOC (Security Operations Center) team, supporting the Computer Security...
-
Bogotá, Bogotá D.E., Colombia Aprende Institute A tiempo completoJob Summary:Aprende Institute is seeking an experienced Security Compliance Specialist with strong project management skills to lead our efforts in analyzing, auditing, and implementing security protocol protections to ensure compliance with industry standards such as SOC 2. This role is pivotal in managing security compliance initiatives, working closely...
-
Social Sustainability Expert
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Environmental Resources Management (Erm) A tiempo completo**About ERM**Environmental Resources Management (ERM) is the world's largest advisory firm focused solely on sustainability. Our team of experts works with leading organizations to help them set clear sustainability targets, measure progress, and operationalize strategy through deep implementation and business transformation.We have more than 50 years of...
-
Supply Chain Management Expert
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Gruppo SKF A tiempo completoAbout Gruppo SKFWe are a global leader in the supply of bearings and supporting solutions for rotating equipment. With over 40,000 employees in around 130 countries, we strive to make a positive impact on society.Job Description: Supply Chain Management ExpertThis role is responsible for ensuring the efficiency and effectiveness of our entire supply chain,...
-
Cyber Security Consultant
hace 7 días
Bogotá, Bogotá D.E., Colombia Control Risks A tiempo completoWe are seeking a highly skilled Cyber Security Consultant to join our team at Control Risks. As a key member of our cyber security consulting team, you will play a critical role in helping clients reduce their risk, secure their information, and respond to incidents.Key ResponsibilitiesDeliver projects, such as assessing cyber risk, program maturity,...
-
Senior Health, Safety and Environmental Expert
hace 2 semanas
Bogotá, Bogotá D.E., Colombia LHR Américas A tiempo completoJob OverviewWe are seeking a seasoned expert in health, safety, and environmental management to join our team. This is an exciting opportunity for a professional with extensive experience in identifying and mitigating HSE risks, prioritizing strategies, and leading remote teams.