Digital Incident Resolution Specialist

hace 3 semanas


Medellín, Antioquia, Colombia Endava Limited A tiempo completo

At Endava Limited, we harness technology to drive meaningful change, and people are our why.

Company Overview

We combine world-class engineering, industry expertise, and a people-centric mindset to consult and partner with leading brands from various industries, creating dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

Job Description

The Digital Incident Resolution Specialist oversees the resolution of IT incidents, ensuring minimal disruption to business operations. This role involves coordinating with various teams, investigating root causes, and implementing corrective actions to prevent future incidents.

This position requires strong communication skills, experience dealing with staff ranging from Service Desk analysts and highly technical architects to senior IT Managers and CIOs.

  • Strong analytical and problem-solving skills.
  • Excellent written and spoken English.
  • Able to write clear and articulate reports.
Required Skills and Qualifications

4+ years of experience in delivering similar ITIL aligned services to SLAs.

  • Working knowledge of relevant technologies such as virtualization, networking, shared and dedicated hosting.
  • Highly efficient and well organized with demonstrable experience producing a range of written service delivery material.
Benefits

Endava Limited offers a competitive salary, with an estimated annual salary of $83,500 based on industry standards.



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