IT Service Delivery Specialist

hace 3 semanas


Medellín, Antioquia, Colombia Endava Limited A tiempo completo
About Us

At Endava Limited, we harness technology to drive meaningful change. For over two decades, we have combined world-class engineering, industry expertise, and a people-centric mindset to consult and partner with leading brands from various industries.

We create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. Our journey starts with the creation of real-world impact, where every contribution matters.

Service Delivery

Our Service Delivery team ensures the delivery of our services to clients and from clients to their customers. We define and shape the best processes and tools for the client to maintain and increase a product's value and manage the relationship between the client and our operational services teams.

Job Description

In this role, you will oversee the resolution of IT incidents, ensuring minimal disruption to business operations. Your responsibilities will include coordinating with various teams, investigating root causes, and implementing corrective actions to prevent future incidents.

Key Responsibilities:
  • Receive, log, and classify IT incidents.
  • Coordinate incident response teams, assigning tasks and monitoring progress.
  • Conduct root cause analysis to identify underlying issues.
  • Implement corrective actions to prevent recurrence.
  • Update stakeholders on incident status and resolution.
  • Identify recurring incidents and develop preventive measures.

This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. You will work closely with relevant teams to implement changes to improve system stability and ensure the highest level of service quality.

Qualifications
  • 4+ years of experience in delivering similar ITIL aligned services to SLAs.
  • Working knowledge of relevant technologies such as virtualization, networking, shared and dedicated hosting.
  • Well-developed communication skills and experience dealing with staff ranging from Service Desk analysts and highly technical architects to senior IT Managers and CIOs.
  • Excellent written and spoken English.
  • Able to write clear and articulate reports.
  • Diplomatic and able to remain calm under pressure.
  • Strong understanding of IT infrastructure and operations.
  • Experience with incident management tools and methodologies (e.g., ITIL).

An estimated annual salary range for this position is $75,000 - $110,000 depending on your level of experience and qualifications. Join us in shaping the future of technology and driving meaningful change.



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