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Renewal Specialist

hace 2 meses


Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo
Overview

As a Renewals Specialist at Quorum Software, you will play a critical role in maximizing customer retention rates, reducing accounts receivable collection times, and promoting product expansion through proactive outreach. Your mission will be to successfully renew license subscriptions across Quorum's portfolio, working closely with existing clients to meet or exceed Quorum's annual renewal rate target.

Responsibilities
  • Communicate with customers regarding renewal timing and pricing, guiding them through our annual renewal cycle.
  • Obtain customer agreement to renewal terms, including any necessary signed documentation/contracts/POs.
  • Collaborate with the legal team to create amendments or any required documents for the customer.
  • Negotiate prices, with guidance from management, to offer customers the best price-time scenario for renewal.
  • Manage the accounts receivable process for renewals, including identifying invoice recipients, obtaining POs if necessary, and assisting our accounting group with collections, as required.
  • Keep information in CRM updated (Salesforce), including account information and renewal opportunities.
  • Communicate with customers about software usage, capabilities, and identifying shortfalls including training needs, service projects, and other available solutions to help improve client value/retention.
  • Monitor usage of our software and any notable business changes (ex: M&A activity, going out of business, etc.) throughout the customer's annual cycle to help identify renewals at risk of churn. This includes properly documenting churn risk/renewal status in Salesforce.
  • Verify data integrity in all quotes and contract documents, reviewing terms and conditions to ensure renewal subscriptions are in line with company guidelines and policies.
  • Work cross-functionally with departments (including sales, finance, accounting, legal, and management) to develop effective, high-impact renewal processes that drive renewal decisions.
Requirements
  • Post-secondary education in an administrative, engineering, or business-related discipline with 1-3 years' experience or equivalent work experience preferably in the energy or software sectors.
  • 1+ years consulting, software implementation, support, sales, renewals, or technical account management.
  • Proficient in Microsoft Office Suite, specifically Outlook and Excel.
  • Extremely detail-oriented, with the ability to produce high-quality work under pressure in a deadline-oriented environment.
  • Strong organizational skills.
  • Ability to take initiative.
  • Excellent prioritization and time-management skills.
  • Strong critical thinking and problem-solving abilities.
  • Excellent follow-up skills.
  • Skilled in negotiation.
  • Strong basic math skills.
  • Comfortable working independently and as part of an international team.
  • Experience operating in a high-volume, targeted outreach.
  • Ability to communicate (verbal and written) effectively with clients and internal team members.
  • Fluent in English, both written and verbal.
Preferred Skills
  • Prior experience handling software or subscription renewals.
  • Some familiarity with Quorum solution offerings.
  • Salesforce CRM, NetSuite, and PowerBI experience.
Additional Details
  • Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver's License Verification and Passport/ID validation.
  • Visa Sponsorship: Employment eligibility to work with Quorum Software in Colombia is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.
  • Current professional card or registration in Colombia (if applicable): The successful candidate will be required to present their professional card or registration information if the role is deemed to be regulated.
  • Onboarding Medical: The successful candidate will be required to undergo an onboarding medical examination prior to commencement of employment, in accordance with Colombian legislation.

Please submit your CV/Resumé in English. Only resumes submitted in English will be considered.

About Quorum Software

Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit

Diversity Statement

At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department