Epsilon Global Client Management Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Publicis Groupe A tiempo completo
Client Development Manager Role

As a key member of our sales team in Colombia, the Client Development Manager will report directly to the Senior Director, Sales - ROLA. This pivotal role will focus on maintaining and nurturing our current business relationships, driving the renewal of existing accounts with a focus on our Media, Advertising, and Data platforms.

Responsibilities
  • Cultivate and strengthen relationships with assigned accounts, promoting awareness of Epsilon's solutions and fostering long-term partnerships.
  • Collaborate with clients to understand their business objectives, campaign briefs, and target audiences, and strategize how Epsilon's offerings can effectively meet their needs.
  • Drive product adoption and revenue growth by implementing strategic cross-selling and upselling initiatives tailored to each client's unique requirements.
  • Serve as an advocate for client training and service enhancements, ensuring that customer needs are met with excellence and efficiency.
  • Lead the renewal process for existing accounts, surpassing renewal targets through proactive engagement and exceptional service delivery.
  • Proactively address client concerns and challenges, championing the overall health and satisfaction of client relationships.
  • Work closely with our internal Customer Success and Operations teams to promptly address customer inquiries and resolve issues, ensuring a seamless experience for our clients.

Key Qualifications:

  • 5 years' experience selling Advertising and/or Marketing technology products, preferably at multinational or leading national companies.
  • Demonstrated track record of successfully managing a diverse portfolio of accounts, with a focus on delivering exceptional customer service and driving business growth.
  • Deeply committed to delivering a superior customer experience, with a strong orientation towards customer satisfaction and retention.
  • Exceptional communication skills, adept at conveying complex ideas and building rapport with clients and internal teams.
  • Highly collaborative and team-oriented, excelling in fast-paced, cross-functional environments.
  • Self-motivated and results-driven, with a focus on surpassing performance targets.
  • Proficient in English for business discussions and correspondence at an intermediate level.
  • Experience with CRM software is advantageous, showcasing efficiency and technology utilization.

About Publicis Groupe:

Publicis Groupe is a global leader in marketing, media, and digital transformation, serving over 400,000 clients worldwide. With a strong emphasis on innovation and creativity, we help businesses navigate the ever-evolving marketing landscape and achieve their goals through effective communication and engagement. As a key member of our team, you will have the opportunity to work with a diverse range of clients and projects, developing your skills and expertise in a dynamic and supportive environment.

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