Renewal Specialist
hace 1 semana
Quorum Software is seeking a highly skilled Renewal Specialist to join our team. As a Renewal Specialist, you will be responsible for managing customer renewals to ensure on-time retention and high renewal rates. This includes communicating with customers regarding renewal timing and pricing, obtaining customer agreement to renewal terms, and negotiating prices to offer customers the best price-time scenario for renewal.
Key Responsibilities
- Communicate with customers regarding renewal timing and pricing
- Obtain customer agreement to renewal terms
- Negotiate prices to offer customers the best price-time scenario for renewal
- Manage the accounts receivable process for renewals
- Keep information in CRM updated
- Communicate with customers about software usage and capabilities
- Monitor usage of our software and identify renewals at risk of churn
- Verify data integrity in all quotes and contract documents
Requirements
- Post-secondary education in an administrative, engineering, or business-related discipline
- 1-3 years' experience in a related field
- Proficient in Microsoft Office Suite
- Excellent communication and negotiation skills
- Ability to work independently and as part of a team
About Quorum Software
Quorum Software connects people and information across the energy value chain. We are committed to fostering a culture of diversity, equity, and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us, and do their best work. With a diverse team of employees, we grow and learn better together.
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