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Product Support Specialist
hace 2 meses
At Medtronic, we're committed to delivering innovative medical technology solutions that improve patient outcomes. As a Product Support Specialist, you'll play a critical role in ensuring our customers receive exceptional support and service.
A Day in the Life
You will:
- Respond to customer product inquiries, issues, or malfunctions via telephone or chat sessions.
- Troubleshoot customer concerns, issues raised during training, product use, or malfunctioning products, and/or software applications and recommends corrective action.
- Utilize interpersonal skills and product knowledge to respond and troubleshoot customer inquiries.
- Document customer information, troubleshooting, and/or recurring product issues to support product quality programs and product development.
Requirements
To be successful in this role, you'll need:
- Fluent English language skills.
- Availability to work Sunday to Thursday (4:00 pm - 1:00 a.m.).
- A high school degree.
- 1 or more years of experience with customer service, technical support, or related fields.
- Ability to support escalated situations with customers.
- Excellent communication skills.
- Good conflict resolution skills.
What We Offer
At Medtronic, we're committed to providing a competitive salary and benefits package to all our employees:
- A flexible working environment.
- An annual incentive plan based on company results.
- A pension scheme and group discount on healthcare insurance.
- Training possibilities via Cornerstone/Skills Lab.
- An Employee Assistance Program and Recognize (our global recognition program).
Our Commitment
At Medtronic, we're dedicated to creating an inclusive, diverse, and equitable workplace where all employees feel valued and respected. We believe that equity starts beyond our workplace and we must play a role in addressing systemic inequities in our communities to have long-term sustainable impact.
