Patient Relations Liaison in Bogota

hace 1 mes


Bogotá, Bogotá D.E., Colombia Apollo XCM LLC A tiempo completo
About the Role

Apollo XCM LLC is seeking a highly skilled Patient Relations Liaison to join our team in Bogota. As a key member of our team, you will be responsible for providing exceptional customer service to patients, answering phone calls, text messages, and emails, and facilitating communication between patients, family members, and medical staff.

Main Responsibilities:

  • Scheduling patient appointments and making reminder calls to ensure timely attendance.
  • Obtaining and verifying patient information, including addresses, contact details, insurance information, and medical records.
  • Updating and maintaining accurate patient records to ensure seamless communication and care.
  • Responding to patient inquiries and resolving any issues or concerns in a timely and professional manner.
  • Performing administrative tasks, such as e-filing paperwork, entering payments, and issuing invoices.

Requirements:

  • Bachelor’s degree or higher in a relevant field or equivalent experience.
  • Bilingual proficiency in Spanish and English, with a strong ability to communicate effectively in both languages.
  • At least 2 years of experience in a patient-facing role or similar industry.
  • Excellent interpersonal and communication skills, with the ability to work effectively with patients, staff, and external partners.
  • Strong problem-solving and analytical skills, with the ability to resolve complex issues and situations.
  • Able to work independently and as part of a team, with a high level of flexibility and adaptability.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading healthcare organization.

How to Apply:

Please submit your application, including your resume and a cover letter, to careers@apollaxcm.com.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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