Patient Relations Specialist in Bogota

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Apollo Xcm Llc A tiempo completo
Job Description

This is an on-site position based in Bogota, Colombia. Only applications in English will be reviewed. Medical experience is not required for this role. Candidates with a background in Hospitality / Customer Service are encouraged to apply.

Responsibilities:
  • Scheduling patient appointments and making reminder calls.
  • Obtaining patients' addresses, contact details, insurance information, and medical records.
  • Updating and verifying patient information.
  • Answering, investigating, and directing patient requests to the appropriate medical staff member and following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
  • Performing administrative and clerical duties, such as e-filing paperwork, entering payments, issuing invoices, among others.
Requirements:
  • Minimum educational requirements: Professional degree or Technologist degree + Relevant Experience.
  • Bilingual (Spanish and English), with strong proficiency both verbal and written in both languages. The required English level is C1 or above. This is a MUST, since 100% of communications will be in English.
  • Experience working as a Patient Representative, Executive Assistant, Front Desk agent within the Hospitality or Travel agency industry, Customer Service representative, or agent in BPO.
  • Strong interpersonal and communication skills. Focus on customer service.
  • Enjoys working with people. Meticulous attention to detail.
  • Ability to work independently and proactively. Ability to work in a fast-paced environment and demonstrate exceptional multitasking.
  • Understanding of startup culture.
Benefits

Salary starting at $3600000 COP / month, plus social security. Opportunities for learning and development in a stimulating multicultural environment.



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