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Multilingual Client Care Representative
hace 1 mes
About the Role
">We are seeking a multilingual staff member to join our client care team in the United States. As a Bilingual Customer Service Representative, you will play a key role in providing exceptional customer experiences for our clients.
Key Responsibilities:
- Answering customer inquiries via phone calls
- Providing product and service information to customers
- Resolving customer complaints and concerns in a timely and professional manner
What We Offer
Our client offers a competitive salary of $52,625 per year, plus legal benefits and a 10% bonus for meeting performance metrics. The work schedule is set between 5:00 am and 11:00 pm, with 45 hours of work per week. This allows for two rotating days off per week. The contract is for an indefinite term, with biweekly payments.
Why Work with Us?
iQor is a leading managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees across nine countries, we partner with top brands to deliver aftermarket product and customer support solutions. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improving business processes and finding operational efficiencies.
Benefits
- Discounts at the Viva Envigado shopping center
- Metlife life and emergency insurance
- Transportation for all employees leaving after 11:00 pm
Other Perks
- Referral plan (up to one million pesos per referral)
