Highly Experienced Customer Support Professional Wanted

hace 2 días


Colombia It Concepts A tiempo completo

About Us

Founded in 2003, It Concepts is a technology company that values customer-centricity, teamwork, and innovation. Our core principles of delivering high-quality solutions while fostering a positive work environment have enabled us to grow significantly over the years.

We are currently seeking an experienced Certified System Administrator to support our VA-ESOM-End Point Support and Operations Monitoring contract across the United States.

The ideal candidate will be responsible for providing comprehensive onsite and remote technical support to IT customers, ensuring optimal system operation and user satisfaction. Key responsibilities include:

  • Technical Support: Responding to IT support tickets, diagnosing problems, and implementing corrective actions to resolve issues quickly.
  • System Administration: Conducting routine system administration tasks, maintaining Active Directory and other system accounts, and supporting connectivity and client applications.
  • Ticket Management

    We use ServiceNow as our primary ticket management system, and the successful candidate will be expected to monitor open tickets, ensure adherence to business processes, and report discrepancies with proposed corrective actions for approval.

    Benefits

    We offer competitive benefits, including paid time off, medical, dental, and vision insurance, identity theft protection, legal resources coverage, and a 401(k) plan. We also provide education reimbursement for certifications, degrees, or professional development, recognizing the importance of continuous learning and growth.

    Requirements

    To be considered for this role, candidates must possess a Bachelor's degree in computer science, electronics engineering, or a related field, along with at least two years of relevant experience. A certification in system administration or a similar field is highly desirable.

    Compensation

    The estimated salary range for this position is $60,000 - $90,000 per year, depending on experience and qualifications.



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