Highly Skilled Technical Support Specialist
hace 6 días
Job Description
We are seeking a highly skilled and experienced Technical Support Engineer to join our team at Dataart Solutions, Inc. as part of our UK-US-based client who provides outsourced investment services to customers. This role will serve as the first level of support for internal end users and will be responsible for handling system checks, service requests, and incidents requiring analytical thinking, research, and investigation.
About Us
Dataart Solutions, Inc is a leading provider of software solutions and technical services. We pride ourselves on delivering high-quality solutions that meet the needs of our clients. Our team is comprised of highly skilled and dedicated professionals who are passionate about what they do.
Job Overview
This role will involve providing first-level technical support to end users via the Jira Service Desk, engaging end users through Teams chats and calls while ensuring timely issue resolution in accordance with SLAs. You will also conduct system checks and respond to service requests in a professional and efficient manner. Additionally, you will analyze and investigate technical issues, documenting findings and solutions clearly and concisely.
Your Responsibilities
- Provide first-level technical support to end users via the Jira Service Desk
- Engage end users through Teams chats and calls while ensuring timely issue resolution
- Conduct system checks and respond to service requests in a professional and efficient manner
- Analyze and investigate technical issues, documenting findings and solutions clearly and concisely
- Create and maintain user training knowledge base articles to empower users and reduce ticket volume
- Collaborate with developers for escalated issues, ensuring clear communication and efficient resolution
- Use SQL to write sophisticated queries to retrieve data from databases for troubleshooting and reporting purposes
- Monitor and analyze system logs to identify and resolve issues proactively
- Utilize tools such as MySQL Workbench, Jira Service Desk, and Confluence for ticket management and documentation
Requirements
To be successful in this role, you will need to possess strong problem-solving skills and analytical thinking. You will also need to have excellent communication abilities to effectively assist users and reduce the ticket load on the development team. In addition, you will need to have proficiency in spoken and written English to communicate effectively with users and team members.
Salary Information
The salary for this role is estimated to be around $65,000 - $80,000 per annum, depending on experience and qualifications.
What We Offer
- A competitive salary and benefits package
- The opportunity to work with a leading provider of software solutions and technical services
- A collaborative and dynamic work environment
- Ongoing training and professional development opportunities
Contact Information
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