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Dedicated Client Support Professional

hace 1 mes

Bogotá, Bogotá D.E., Colombia Dialectica A tiempo completo
About the Opportunity

We are seeking a highly skilled and dedicated Client Support Analyst to join our team at Dialectica. This is an exciting opportunity for a customer-focused individual to play a crucial role in providing exceptional support to our clients.

Job Description

The successful candidate will be responsible for coordinating expert interviews, resolving client inquiries, and maintaining accurate records of client interactions. As part of our 24/7 client support system, you will work closely with senior colleagues and experts to ensure timely support and exceed client expectations.

Responsibilities
  • Providing administrative support on B2B Surveys, including aligning survey projects status, sending out survey links, and communicating with survey experts
  • Supporting client communications and logistics for project management
  • Working on reports of team analytics per survey project and aligning with the survey team for task prioritization
Requirements
  • At least 1 year of experience in a customer service role, with previous scheduling or coordinating experience being a plus
  • Proficient and fluent English language skills, both written and spoken
  • Bachelor's degree or higher required
  • Availability to work 6 pm – 12:30 am
  • Strong communication and interaction skills, with demonstrated oral and written abilities
  • Attention to detail, ideally in a fast-paced and demanding environment
  • Strong problem-solving skills
  • Possession of a passion for fast-paced learning, particularly in a technology-enabled environment
  • Able to communicate and manage relationships effectively with senior colleagues and experts
  • Strong desire to work as part of a team and ability to work responsibly, both independently and as part of a team
What We Offer
  • An opportunity to gain transferable skills, including research, sales, negotiation, commercial awareness, professional communication, time, and project management
  • Part of a creative, entrepreneurial, and fast-paced workplace
  • Learning and development programs, including onboarding bootcamp, Mini-MBA program, step up programs, and foreign language courses
  • Competitive compensation schemes, including a monthly performance bonus
  • Comprehensive health coverage (medical and dental)
  • Sponsored health & well-being, team bonding activities

$45,000 - $60,000 per year, depending on experience and qualifications.