Operations Director

hace 2 días


Cali, Valle del Cauca, Colombia Taskus Colombia Sas A tiempo completo

Company Overview

TaskUs is a leading provider of outsourced digital services and next-generation customer experience. The company has expanded its workforce to approximately 45,000 employees globally and operates in twenty-three locations across twelve countries.

About Us

We are dedicated to providing competitive industry salaries and comprehensive benefits packages to our employees. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community.

Our Mission

We strive to be a ridiculously good company by hiring the best of the best and providing opportunities for internal mobility and professional growth at all stages of an employee's career within TaskUs.

Job Summary

We are seeking an experienced Operations Manager to lead our team in Medellin. As an Operations Manager, you will be responsible for managing day-to-day business operations, managing a team of up to 150 FTE, and reporting into the Sr. Operations Manager.

Key Responsibilities

  • Manage TaskUs client relationships and serve as the primary point of contact (POC) on a day-to-day basis.
  • Provide updates to clients regarding performance and present during business reviews (weekly, monthly, quarterly, and annually).
  • Work closely with team leaders and teammates to ensure they are equipped with the skills and knowledge necessary to succeed.
  • Maintain consistent KPIs and solve business problems through innovation.

Requirements

  • B2 English level or higher.
  • Two plus years of managing supervisors in the call center environment; BPO experience is a plus.
  • One plus year of client management experience.
  • Bachelor degree in business administration or management.
  • Excellent communication and presentation skills.

Compensation

The estimated salary range for this position is $40,000 - $60,000 per year, depending on qualifications and experience.



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