Director of Operations

hace 1 mes


Cali, Valle del Cauca, Colombia Ingepsy A tiempo completo
About the Role

We are seeking a highly skilled Director of Operations to join our team at Task Us in Cali, Colombia. This is a full-time position that requires a strategic thinker with strong analytical and creative problem-solving skills.

Job Summary

The Director of Operations will provide mentorship, guidance, and career development to members of the team. They will implement escalation channels by mutually agreed-upon procedures and lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities.

Responsibilities
  • Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
  • Implement corrective action plans and provide constructive criticism.
Requirements
  • At least 2 years of prior relevant people management experience in the BPO or call center industry.
  • A high-level understanding of customer confidentiality standards and a passion for the development of teammates.
  • Experience working in a fast-paced environment with multiple priorities and deadlines.
Benefits

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience. We also offer comprehensive benefits packages, including health insurance, retirement plans, and paid time off. Our company culture prioritizes employee well-being and provides opportunities for professional growth and development.

We welcome applicants from diverse backgrounds and circumstances. Inclusive and equitable practices are our responsibility as a business. If you need reasonable accommodations in any part of the hiring process, please let us know. Task Us is committed to providing equal access to opportunities.



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