Quality Assurance Director

hace 5 días


Cali, Valle del Cauca, Colombia TaskUs A tiempo completo
Responsibilities:

• Oversee the delivery of quality KPIs for aligned campaigns and Lines of Business (LoBs)
• Monitor daily activities and achievements of quality teams
• Provide actionable insights to clients and operations based on audit observations
• Drive and manage improvement initiatives based on Root Cause Analysis (RCA) or client requests
• Identify opportunities for improvement and develop impactful action plans
• Ensure timely publication of quality dashboards
• Develop and deploy quality strategies for aligned business spans
• Ensure adherence to quality processes across all teams
• Collaborate with senior quality leadership on functional projects
• Work with Training and Operations to identify training needs
• Manage quality knowledge for aligned teams
• Perform career coaching for quality team members
• Understand customer needs and requirements to develop effective quality control processes
• Collaborate with cross-functional teams on quality improvement projects
• Interface with clients for quality reviews and ideation
• Work with internal stakeholders for quality reviews and alignment of objectives
Requirements:

• English proficiency of B2 or higher
• Strong problem-solving skills and analytical mindset
• Ability to analyze data and provide actionable insights
• Experience in managing quality control/quality analysis organizations or leading cross-functional quality improvement projects and teams
• 5+ years of demonstrated management ability across diverse functions
• Fluency in spoken and written English
About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies. We help our clients represent, protect, and grow their brands.

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