Operational Excellence Leader
hace 6 días
About The Company
Scale Up Recruiting Partners is a leading recruitment agency that connects businesses with top talent. Our clients include innovative companies in the retail industry, and we're excited to partner with one such company to find their next Director of Operations.
Salary and Benefits
We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, as well as opportunities for bonuses and professional growth. Our team enjoys a dynamic work environment, flexible work arrangements, and access to ongoing training and development programs.
Job Description
We are seeking an experienced Director of Operations to join our client's team. As a key member of the leadership team, you will be responsible for ensuring seamless operations and successful new market launches. Your leadership will directly drive our strategic objectives, fostering excellence across our operations, which is critical to establishing us as a leader in the sector.
Key Responsibilities
- Team Management:
- Oversight of a team of 4-5 internal operations staff and contractors, providing regular feedback, conducting one-on-ones, and fostering team growth.
- Operations Management:
- Management of our Operations team to ensure that our markets are well-stocked, beautiful, and performing (revenue + profit).
- Active monitoring of market problems (e.g., wi-fi outages, kiosk problems, equipment repairs, etc.) and ensuring that the Operations team quickly solves them.
- E nsuring that our team is quickly communicating with our boots-on-the-ground team members and supporting them as needed.
- Identification of areas of our operating system that are ripe for improvement and working with appropriate team members to implement new SOPs and SOP changes.
- New Market Openings:
- Onboarding of new properties and chasing down answers to key onboarding questions to keep our new openings schedule on track.
- Ensuring that we and our team are 100% ready for new market openings.
- Being the point of contact for the installation team as questions arise day of.
- Client Success & Client Expansion:
- Finding ways to creatively increase revenue and profits.
- Proactive ensuring that our client creates fantastic relationships with its clients (large property managers and owners).
- Helping expand into other target properties in the client portfolio.
- Replying quickly and appropriately to any client inquiries or issues that they have.
- Joining business development meetings as the company's operations leader.
- Merchandiser Success:
- Screening and/or interviewing potential merchandisers.
- Ensuring satisfaction of merchandisers through frequent 1-on-1s.
- Coaching merchandisers to work faster and more effectively.
- Developing and maintaining training materials for merchandisers.
Qualifications, Skills and Key Competencies
- Experience: 5+ years in operations management, ideally in a startup or small business environment. Experience working with remote teams across multiple time zones and countries is a plus.
- Startup Mindset: Demonstrated ability to thrive in agile, fast-paced environments where multitasking and problem-solving are key. Experience in large corporate settings is not ideal for this role.
- Tech Savvy: Comfortable with technology, multiple tools and systems, fast on computers, and adept at managing complex workflows.
- Proactive Problem Solver: Highly organized, detail-oriented, and capable of juggling multiple priorities simultaneously.
- Strong sense of ownership and accountability — in our small company, you will be the decision-maker and directly responsible for outcomes.
- High motivation and a commitment to working hard. We work hard to achieve big goals here.
- Excellent interpersonal skills with a passion for mentoring and improving team performance.
About You
The ideal candidate will have a proven track record in operations management, with a strong focus on process improvement and team leadership. They will be able to think critically, communicate effectively, and drive results in a fast-paced environment.
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