Customer Retention Expert

hace 3 días


Medellín, Antioquia, Colombia Ttg Talent Solutions A tiempo completo

Company Overview

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Ttg Talent Solutions is a renowned recruitment agency dedicated to making a difference in people's lives. We pride ourselves on creating an inclusive and diverse work environment, welcoming applications from all qualified candidates.

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Salary and Benefits

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The successful candidate will be offered a competitive pay rate based on experience, ensuring that they are fairly compensated for their skills and dedication. Additionally, our company offers a range of benefits to support the well-being and career growth of our employees.

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Job Description

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We are seeking a Customer Retention Expert to join our team. In this role, you will play a vital part in supporting the Commercial Area Management in the Customer Retention and/or Insured area. Your primary goal will be to achieve a high percentage of insureds who renew their contracts with us.

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Key responsibilities include:

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  • Negotiating with insureds to provide various alternatives or options within our plans to retain customers.">
  • Attending to and satisfying the requirements of agents or insureds via email or telephone.">
  • Sending reminder emails to agencies about Renewal Notices sent to their clients, and addressing any questions or concerns.">
  • Preparing semiannual progress reports on goals, detailing reasons why some insureds chose not to renew.">
  • Engaging in telemarketing, follow-up, and debt collection activities.">
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Required Skills and Qualifications

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To excel in this role, you will require:

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  • A higher education in Sales, Marketing, or a related field.">
  • Proficiency in English (90%).">
  • Experience in Pre-paid Medical Insurance.">
  • Proven experience in Quality Customer Service.">
  • Knowledge and efficient use of utilities.">
  • A proactive attitude.">
  • Effective Communication skills, both oral and written.">
  • An ability to work under pressure and meet deadlines.">
  • A dynamic and energetic personality.">
  • Strong interpersonal skills.">
  • An ability to follow oral and written instructions accurately.">
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Location and Schedule

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This role is based in Medellín, Colombia and requires a hybrid schedule, with 3 days on-site and 2 days remote. The working hours are Monday to Friday.

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About Us

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We are committed to creating a positive and supportive work environment where our employees can thrive. Our mission is to make a difference in people's lives, one person at a time.

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Contact Information

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Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees.


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