Customer Retention Expert
hace 3 días
Company Overview
">Ttg Talent Solutions is a renowned recruitment agency dedicated to making a difference in people's lives. We pride ourselves on creating an inclusive and diverse work environment, welcoming applications from all qualified candidates.
">Salary and Benefits
">The successful candidate will be offered a competitive pay rate based on experience, ensuring that they are fairly compensated for their skills and dedication. Additionally, our company offers a range of benefits to support the well-being and career growth of our employees.
">Job Description
">We are seeking a Customer Retention Expert to join our team. In this role, you will play a vital part in supporting the Commercial Area Management in the Customer Retention and/or Insured area. Your primary goal will be to achieve a high percentage of insureds who renew their contracts with us.
">Key responsibilities include:
">- ">
- Negotiating with insureds to provide various alternatives or options within our plans to retain customers.">
- Attending to and satisfying the requirements of agents or insureds via email or telephone.">
- Sending reminder emails to agencies about Renewal Notices sent to their clients, and addressing any questions or concerns.">
- Preparing semiannual progress reports on goals, detailing reasons why some insureds chose not to renew.">
- Engaging in telemarketing, follow-up, and debt collection activities.">
Required Skills and Qualifications
">To excel in this role, you will require:
">- ">
- A higher education in Sales, Marketing, or a related field.">
- Proficiency in English (90%).">
- Experience in Pre-paid Medical Insurance.">
- Proven experience in Quality Customer Service.">
- Knowledge and efficient use of utilities.">
- A proactive attitude.">
- Effective Communication skills, both oral and written.">
- An ability to work under pressure and meet deadlines.">
- A dynamic and energetic personality.">
- Strong interpersonal skills.">
- An ability to follow oral and written instructions accurately.">
Location and Schedule
">This role is based in Medellín, Colombia and requires a hybrid schedule, with 3 days on-site and 2 days remote. The working hours are Monday to Friday.
">About Us
">We are committed to creating a positive and supportive work environment where our employees can thrive. Our mission is to make a difference in people's lives, one person at a time.
">Contact Information
">Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees.
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