Customer Support Expert

hace 4 semanas


Medellín, Antioquia, Colombia Easygenerator A tiempo completo

Job Description
We're seeking a skilled Customer Support Expert to join our team at Easygenerator. As a key member of our customer support team, you'll play a vital role in delivering exceptional customer experiences.

Key Responsibilities:
• Interact with customers through multiple channels (chats, emails, and calls)
• Share best practices and recommendations
• Register customer responses, complaints, and remarks and handle requests for assistance
• Collaborate cross-functionally with other teams (sales, development, marketing, and testers)
• Contribute to overall improvement of internal processes and be the voice of customers in our team

Requirements:
• Bachelor's degree or higher
• 1-2 years of experience in a similar role
• Strong command of the English language, both in written and verbal communication skills
• Being customer-centric with a clear ambition to help
• Communications skills, being able to listen actively to what the customers need and communicating in a clear way with them
• General computer skills and knowledge of online software products and services (SaaS)
• Positive and passionate attitude to your responsibilities
• Being polite, diligent, and a team player
• Ability to handle multiple tasks simultaneously, stress resistance

What's In It For You:
• Being part of a fast-growing start-up environment where you can make an impact from day 1.
• Working in an international team, surrounded by passionate and dedicated colleagues.
• Possibility to further grow within the company, due to our rapid growth new opportunities are unfolding quickly.
• Diversity & Inclusion: Easygenerator is an international company, where people with diverse backgrounds are welcomed.
• Our diversity empowers us to innovate, build deeper connections, and help all of us become better.
• It is in our DNA to base professional decisions on someone's performance and behavior.
• Therefore, each employee is in control of their own growth.
• Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.


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