Customer Retention Expert

hace 2 semanas


Medellín, Antioquia, Colombia Ttg Talent Solutions A tiempo completo
We are seeking a highly motivated and experienced Retention Specialist to join our team at Ttg Talent Solutions. In this role, you will be responsible for supporting the Commercial Area Management in the Customer Retention and/or Insured area. Your goal will be to achieve a high percentage of insureds who renew their contracts with the company.

You will negotiate with insureds and provide various alternatives or options within our plans to retain customers.

Some of the key responsibilities of this role include:

* Attending to and satisfying the requirements of agents or insureds via email or telephone
* Sending reminder emails to agencies about Renewal Notices sent to their clients, and addressing any questions or concerns
* Preparing semiannual progress reports on goals, detailing reasons why some insureds chose not to renew
* Engaging in telemarketing, follow-up, and debt collection activities

Minimum Requirements:

* Higher education in Sales, Marketing, or a related field
* Proficiency in English (90%)
* Experience in Pre-paid Medical Insurance
* Proven experience in Quality Customer Service
* Knowledge and efficient use of utilities
* Proactive attitude
* Effective Communication skills, both oral and written
* Ability to work under pressure and meet deadlines
* Dynamic and energetic personality
* Strong interpersonal skills
* Ability to follow oral and written instructions accurately

If you are a results-driven and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.

Ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.

We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees.

At Ttg, \"We believe in making a difference One Person at a Time,\" Ttg OPT

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