Immigration Case Manager for a Law Firm

hace 1 semana


Bogotá, Bogotá D.E., Colombia Lisinski Law Firm A tiempo completo

About Us: Our mission is to provide expert immigration solutions, utilizing our expertise in USCIS form filing and customer service. We strive to deliver exceptional results in even the most complex cases.
Job Overview: As an Immigration Case Manager, you will be responsible for accurately obtaining client information via phone calls and completing USCIS forms for various immigration cases, including VAWA, T-Visa, U-Visa, Medical DA, and others. Your background in legal assistance, immigration law, and USCIS form filing, along with excellent communication skills, will ensure the successful completion of these applications.
We are seeking a highly skilled candidate fluent in both English and Spanish to join our team. The selected candidate will work a non-traditional schedule: Tuesday to Friday from 2:00pm to 11:00pm EST, and Saturday from 10:00am to 7:00pm EST.
The estimated salary for this position is $29,760 per year, based on a 25 hour workweek at $7.25 per hour.
Key Responsibilities:
* Review biographical documents to ensure accurate data entry
* Obtain essential information from clients via phone calls, handling multiple conversations back-to-back
* Fill out immigration applications, including VAWA, T-Visa, U-Visa, Medical DA, and other forms in a timely manner, ensuring compliance with relevant regulations and guidelines
* Provide top-notch customer service, addressing client inquiries and concerns in a professional and timely manner
Requirements:
* Fluency in English and Spanish (C1 level)
* Previous customer service experience required
* Background in legal assistance or immigration law preferred
* Knowledge of USCIS forms and their proper completion for various immigration cases, including VAWA, T-Visa, U-Visa, Medical DA, and Asylum, preferred
* Strong attention to detail and ability to accurately review and confirm client-provided documentation
* Ability to work independently and efficiently, while being a collaborative team player
* Adherence to strict confidentiality and ethical standards when handling sensitive client information
Preferred Qualifications include proficiency with Microsoft Office Suite or related software, as well as previous experience working with government forms or similar documentation processes.



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