Experienced Client Service Group Lead
hace 3 semanas
We are a leading immigration solutions provider dedicated to changing lives by offering innovative and effective services. Our mission is to provide exceptional support to our clients, ensuring they receive the dignity and peace of mind that comes with having documents.
Job DescriptionThe Client Service Group Lead position is a key role within our team, responsible for providing Red Carpet treatment to all our clients while meeting deadlines and managing time effectively. This position will lead and advise a team of Client Service Team Leaders, providing training, guidance, and performance evaluations.
Key Responsibilities:- Create and execute training programs for new team leaders
- Facilitate weekly team meetings to review questions and process updates
- Lead team members to follow standard processes
- Provide timely and professional responses to client inquiries via phone calls, emails, and text messages
- Maintain a thorough understanding of our firm's services, policies, and immigration processes
- Update client records in our database, ensuring accuracy and completeness
- Work collaboratively with Team Leads and colleagues to resolve client issues
- Follow up with clients to gather necessary documents or information
- Excellent bilingual (English & Spanish) interpersonal and communication skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Solve problems and find creative solutions to address client issues
- Proficient in using online software, email systems, and other relevant tools
This position offers a competitive salary of $8.25 per hour, commensurate with experience. We also offer a range of benefits, including opportunities for professional growth and development.
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Customer Service Excellence Lead
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Customer Service Director
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Cloud Infrastructure Architect Lead
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