Client Intake Specialist

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Alexandra Lozano Immigration Law Pllc A tiempo completo

Company Overview

Alexandra Lozano Immigration Law PLLC is a dynamic and mission-driven company dedicated to changing the lives of the Latino immigrant community through zealous advocacy, creative solutions, and aggressive legal strategies.

Salary

The estimated salary for this role is $40,000-$60,000 per year, depending on experience and qualifications.

Job Description

This is an exciting opportunity to work as a Client Intake Specialist in a fast-paced and supportive environment. As a key member of our team, you will play a vital role in the early stages of client intake, providing critical support to attorneys and legal teams.

Key Responsibilities:

  • Interact with potential clients and gather necessary information during the initial intake process
  • Conduct interviews, ask relevant questions, and collect key details about potential cases
  • Evaluate potential cases based on predetermined criteria and guidelines
  • Analyze the facts presented by potential clients and assess the viability and merits of the cases
  • Accurately document client information, case details, and any other relevant data in the firm's case management system or intake software

Required Skills and Qualifications:

  • Bilingual English/Spanish
  • Bachelor's degree
  • Previous experience in customer service, support, or a related field is an advantage
  • Ability to analyze situations, identify problems, and propose effective solutions
  • Excellent verbal and written communication skills
  • Strong empathy and understanding of customer needs and concerns

Benefits:

  • Competitive salary range
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Collaborative team culture

Location:

Calle 116#21-50 en Santa Barbara - Bogota

Work Schedule:

The schedule for this role will be rotating based on work requirements, with shifts distributed between Monday to Saturday. Employees will always have two days off per week, which may not necessarily fall on consecutive days.



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