Client Services Team Lead
hace 5 días
Job Title: Client Services Team Lead
Location: Bogotá, Colombia
About the Job:
The Lisinski Law Firm is seeking an exceptional Client Services Team Lead to provide top-notch support to our clients. As a key member of our team, you will be responsible for leading and advising a team of Client Service Coordinators, providing training, guidance, and performance evaluations.
Key Responsibilities:
- Create and execute comprehensive training programs for new team members to ensure seamless onboarding.
- Foster open communication by facilitating weekly team meetings to discuss questions, process updates, and best practices.
- Leverage your leadership skills to guide team members in adhering to standard processes and protocols.
- Deliver prompt and professional responses to client inquiries via various channels, including phone calls, emails, and text messages.
- Maintain a deep understanding of the firm's services, policies, and immigration processes to provide accurate information to clients.
- Update client records in the law firm's database, ensuring accuracy and completeness of client information.
- Collaborate with Team Leads and colleagues to resolve complex client issues, escalating matters as necessary.
- Follow up with clients to obtain necessary documents, information, or signatures to comply with immigration requirements.
- Identify opportunities to enhance the client experience and provide feedback to improve processes and services.
Essential Skills and Qualifications:
- Possess excellent bilingual (English & Spanish) interpersonal and communication skills, both written and verbal.
- Demonstrate friendly and empathetic customer service to clients.
- Develop active listening skills to accurately understand client needs and concerns.
- Proficiently use online software, email systems, and other relevant tools.
- Able to multitask and prioritize tasks in a fast-paced environment while maintaining attention to detail.
- Solve problems and find creative solutions to address client issues effectively.
- Proficiency in relevant software applications, such as Microsoft Office Suite.
- Excellent attendance.
Estimated Salary: $7 per hour
Benefits and Opportunities:
- Competitive salary and hourly rate.
- Opportunities for professional growth and development within the firm.
- A dynamic and supportive work environment.
We Offer: A chance to join a reputable law firm and contribute to delivering exceptional client experiences. If you are a motivated and results-driven professional looking for a new challenge, please apply.
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