Client Services Team Lead

hace 5 días


Bogotá, Bogotá D.E., Colombia Lisinski Law Firm A tiempo completo

Job Title: Client Services Team Lead

Location: Bogotá, Colombia

About the Job:

The Lisinski Law Firm is seeking an exceptional Client Services Team Lead to provide top-notch support to our clients. As a key member of our team, you will be responsible for leading and advising a team of Client Service Coordinators, providing training, guidance, and performance evaluations.

Key Responsibilities:

  1. Create and execute comprehensive training programs for new team members to ensure seamless onboarding.
  2. Foster open communication by facilitating weekly team meetings to discuss questions, process updates, and best practices.
  3. Leverage your leadership skills to guide team members in adhering to standard processes and protocols.
  4. Deliver prompt and professional responses to client inquiries via various channels, including phone calls, emails, and text messages.
  5. Maintain a deep understanding of the firm's services, policies, and immigration processes to provide accurate information to clients.
  6. Update client records in the law firm's database, ensuring accuracy and completeness of client information.
  7. Collaborate with Team Leads and colleagues to resolve complex client issues, escalating matters as necessary.
  8. Follow up with clients to obtain necessary documents, information, or signatures to comply with immigration requirements.
  9. Identify opportunities to enhance the client experience and provide feedback to improve processes and services.

Essential Skills and Qualifications:

  1. Possess excellent bilingual (English & Spanish) interpersonal and communication skills, both written and verbal.
  2. Demonstrate friendly and empathetic customer service to clients.
  3. Develop active listening skills to accurately understand client needs and concerns.
  4. Proficiently use online software, email systems, and other relevant tools.
  5. Able to multitask and prioritize tasks in a fast-paced environment while maintaining attention to detail.
  6. Solve problems and find creative solutions to address client issues effectively.
  7. Proficiency in relevant software applications, such as Microsoft Office Suite.
  8. Excellent attendance.

Estimated Salary: $7 per hour

Benefits and Opportunities:

  • Competitive salary and hourly rate.
  • Opportunities for professional growth and development within the firm.
  • A dynamic and supportive work environment.

We Offer: A chance to join a reputable law firm and contribute to delivering exceptional client experiences. If you are a motivated and results-driven professional looking for a new challenge, please apply.



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