Senior Document Operations Manager for Immigration Law Firm
hace 3 semanas
Firm Mission: Our mission is to provide exceptional immigration solutions, leveraging our expertise to make a meaningful difference in the lives of our clients. We strive to offer tailored services that cater to their unique needs, ensuring they receive the dignity and peace of mind that comes with having necessary documents.
Job Summary: The Senior Document Operations Manager will oversee a team responsible for managing document assembly, review, and submission processes. This individual will act as a key point of contact, driving operational efficiency, maintaining quality standards, and promoting team performance to meet deadlines and client expectations.
Schedule & Payrate: Monday - Friday 9am to 6pm EST, $8 per hour
Job Responsibilities:
- Team Leadership & Supervision: Lead and motivate team members to ensure high performance and engagement, manage team schedules and workload distribution, and provide guidance and support in day-to-day tasks.
- Operational Excellence: Oversee the completion of document assembly and review tasks, ensure accuracy, quality, and productivity targets are met, and monitor performance metrics to implement strategies for improvement.
- Collaboration & Communication: Act as the main point of contact between the Support Specialist and other teams, provide regular updates on team progress and challenges, and address escalations or process issues to ensure timely resolutions.
- Training & Development: Identify skill gaps and provide training to enhance team capabilities, conduct regular team meetings and one-on-one sessions for feedback and support, and develop growth opportunities for team members.
- Process Improvement: Identify inefficiencies in workflows and recommend enhancements, participate in developing or refining standard operating procedures (SOPs).
Essential Skills & Qualifications:
- A strong understanding of document management processes related to USCIS forms.
- Exceptional attention to detail to ensure high-quality work.
- Organizational, problem-solving, and decision-making skills.
- Excellent written and verbal communication skills in both English and Spanish.
- The ability to work in a fast-paced environment and manage multiple priorities.
Reporting Relationship: This position will have 2-10 direct reports titled Support Specialist Team Members.
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