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Streaming Technical Support Specialist

hace 1 mes

Medellín, Antioquia, Colombia Genius Sports Group A tiempo completo
About Genius Sports Group

We are a leading provider of sports data, technology, and commercial services, partnering with over 500 sports organizations globally.

Our mission is to deliver high-quality data and services that benefit all parties, from rights holders to fans.

The Role

We are seeking a Streaming Technical Support Specialist to join our team, providing top-tier assistance for our Genius Sports Video Streaming Product.

Duties and Responsibilities
  • Live Stream Support: Respond to and resolve live streaming issues escalated by customer support.
  • Technical Troubleshooting: Analyze and troubleshoot streaming problems for live and no live content.
  • Collaboration and Communication: Interact with global teams and departments; communicate effectively with clients and third-party providers using Skype and other internal tools.
  • Monitoring and Reporting: Perform setup, checks, and continuous monitoring of live events; contribute to daily reporting processes.
Required Attributes
  • Business-level proficiency in English.
  • Background in technical fields, whether through a degree or equivalent experience.
  • Prior technical support or service experience is beneficial.
Skills
  • Analytical Thinking: Ability to understand and manage product-related issues.
  • Multitasking: Juggle multiple tasks and prioritize effectively.
  • Technical Proficiency: Familiarity with SQL, Python, Atlassian products (including JIRA and Confluence), Zendesk, Postman for API calls, and Grafana dashboards.
Qualities
  • A passion for sports.
  • Team player with the ability to collaborate with global staff.
  • High commitment to providing exceptional support.
  • Detail-oriented, organized, and driven to surpass goals.
  • Adaptable, flexible, and decisive with excellent problem-solving capabilities.
  • Knowledgeable in technology and enthusiastic about continuous learning.
About the Schedule
  • Availability to work in a flexible schedule, including weekends, is required.

We offer a competitive salary and annual leave allowance, as well as health insurance, skills training, and other benefits, depending on location.

Genius Sports Group is proud to be an equal opportunities employer, recognizing and celebrating the benefits of a diverse and inclusive workforce.