Customer Care Ambassador for Health and Wellness Solutions

hace 2 semanas


Bogotá, Bogotá D.E., Colombia EMAPTA A tiempo completo

Unlock a rewarding career as a Customer Care Ambassador at Emapta Latam, where you'll play a vital role in nurturing connections and promoting wellness for customers worldwide.

Your Impact

You will be responsible for providing exceptional customer support, empowering customers to make informed choices about their health and wellness. With a strong focus on building trust and understanding, you'll ensure that customers feel valued and supported throughout their journey with our company.

About the Role

We're seeking an experienced Customer Service Representative to join our team in Colombia. As a key member of our customer care team, you'll be responsible for:

  • Responding to customer inquiries via email and chat, providing timely and accurate solutions to their queries.
  • Managing customer interactions, identifying needs, and recommending relevant products to enhance their experience.
  • Maintaining accurate records of customer interactions and feedback to support continuous improvement.
  • Collaborating with our marketing team to ensure customer insights are reflected in our Amazon product listings and campaigns.
  • Reporting and addressing issues related to fraudulent sellers and ASINs as necessary.
  • Assisting in adding new items and optimizing product listings to enhance SEO performance.

Your Skills

To succeed in this role, you'll need:

  • Strong communication skills, both written and verbal.
  • Comfort discussing and promoting sexual wellness products.
  • Proficiency in Microsoft Office Suite.
  • Ability to learn and adapt to new systems and processes quickly.
  • Previous experience in customer service is preferred.

Benefits

As a valued member of our team, you'll enjoy:

  • Comprehensive health insurance to safeguard your well-being.
  • Work-Items (laptop, mouse, and headset).
  • 5 extra days of vacation leave (20 in total) that can be monetized.
  • Direct exposure to our clients.
  • Diverse and supportive work environment.
  • Upskilling opportunities through Emapta Academy.

About Us

Emapta Latam is a pioneering distributor and manufacturer of over 3,000 health and wellness products with over 20 years of experience. We're known for our award-winning product designs, competitive shipping solutions, and commitment to excellence. Join us in our mission to transform global outsourcing and empower businesses to thrive.



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