Health and Wellness Advocate

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Emapta A tiempo completo
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Emapta Latam. As a key member of our customer support team, you will play a vital role in delivering exceptional customer experiences and ensuring our customers receive the support they need to achieve their health and wellness goals.

Responsibilities
  • Respond to customer inquiries via email, chat, and phone, providing timely and accurate solutions to their concerns.
  • Utilize product knowledge to identify customer needs and recommend suitable products, ensuring a seamless customer experience.
  • Maintain accurate records of customer interactions, providing valuable insights for continuous improvement.
  • Collaborate with the marketing team to ensure customer feedback is incorporated into our Amazon product listings and campaigns.
  • Address issues with fraudulent sellers and ASINs, ensuring our customers receive a safe and trustworthy experience.
  • Assist in adding new items and optimizing product listings to enhance SEO performance.
Requirements
  • Strong communication skills, both written and verbal.
  • Comfortable discussing and promoting sexual wellness products.
  • Proficient in Microsoft Office Suite.
  • Ability to learn and adapt to new systems and processes quickly.
Benefits
  • Comprehensive health insurance to safeguard your well-being.
  • Work-Items (laptop, mouse, and headset).
  • 5 extra days of vacation leave (20 in total) that can be monetized.
  • Direct exposure to our clients.
  • Diverse and supportive work environment.
  • Upskilling opportunities through Emapta Academy.


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