Customer Experience Ambassador
hace 4 semanas
Transforming Connections and Empowering Wellness
The role of a Customer Service Representative at EMAPTA is to deliver exceptional customer care while fostering connections that lead to wellness. This involves providing support and guidance to customers, helping them navigate our extensive product offerings tailored to their needs. By offering insights and empathy, you will ensure customers feel understood and valued, ultimately empowering them to make informed choices about their health and wellness.
Key Responsibilities
- Respond to customer inquiries, providing timely and accurate support while escalating complex issues as needed.
- Guide customers through chat communications, identifying their needs and recommending suitable products to meet those needs.
- Maintain accurate records of customer interactions and feedback to inform continuous improvement.
- Collaborate with the marketing team to ensure customer insights are reflected in our Amazon product listings and campaigns.
- Report and address issues related to fraudulent sellers and ASINs as necessary.
- Assist in adding new items and optimizing product listings to enhance SEO performance.
- Provide excellent client management support, ensuring a positive and informative experience for customers.
Requirements
- Strong communication skills, both written and verbal.
- Comfortable discussing and promoting health and wellness products.
- Proficient in Microsoft Office Suite.
- Ability to learn and adapt to new systems and processes quickly.
- Previous experience in a customer service role is preferred.
Additional Perks
- Comprehensive health insurance to safeguard your well-being.
- Work-issued equipment.
- Generous vacation leave.
- Diverse and supportive work environment.
- Upskilling opportunities through Emapta Academy.
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